I have previously been there but I hadn't realize that every time I'd been there I was part of a business group for an event there - workshop, conference etc. I however went there in December 2012 with a group of friends for a 'fun weekend' and it was a disaster. All the waiters were serving the business group event and all we had was one waited serving all the other guests. The general meal experience for us was frustrating as the service was extremely slow and the food was sometimes cold. Saturday night dinner was the worst experience for us and the group at the hotel had a bush dinner (in the bush away from the main restaurant) and the food we ordered was being walked all the way from there rather than the hotel kitchen by the sole waiter. Needless to say that was the coldest food we ate and for drinks we had to go to the bar ourselves to get service, not to mention how many times the sole waited got our orders wrong. On check out I was shocked to notice a TripAdvisor certificate proudly hanging at the reception for good service. They definitely do not deserve it! I would not go back on an individual capacity unless my company decides to hold a business event there. I will certainly not take my family back there again. The check in and check out process was long as they seemed confused as if they were not sure of our booking or perhaps the rooms were not ready and they couldn't tell us or maybe they were just too overwhelmed by the business group there. They have a lot of work to do to improve their service.
- Official Description (provided by the hotel):
- The Great Rift Valley Lodge & Golf Resort enjoys one of the most spectacular views in all of Africa. The lodge sits at about 7,000 feet, from which elevation it enjoys magnificent views to the west and east. The Vistas stretch from the sparkling waters of Lake Naivasha to jogged volcanic crater of Mount Longonot and, beyond, the sloping shoulders of the Aberdare Mountains - Kenya's most important watershed. ... more less
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- Also Known As:
- Great Rift Valley Lodge And Golf Resort
- Great Rift Valley Lodge & Golf Hotel Naivasha
- Great Rift Valley Lodge & Golf Resort Naivasha, Kenya