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“great hotel”

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Candlewood Suites Jonesboro
Ranked #6 of 19 Hotels in Jonesboro
Mountain View, Arkansas
1 review
“great hotel”
Reviewed April 19, 2014

rooms are clean n staff was very friendly nice location with bunch of restaurants n very comfortable beds towels were good like the fitness center n free laundry on each floor love it. The suites room were excelent with sofa bed staff was friendly.

Room Tip: corner suites are larger n sunny
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jade c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, asst at Candlewood Suites Jonesboro, responded to this review, April 24, 2014
Thank you for your nice remarks and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Florence, Alabama
1 review
Reviewed January 13, 2014

booked a non smoking suite with a confirmation # but was told when I got there I had no reservation.they said they would put us in the handicap non smoking suite(lie). we were put in a smoking suite on the fourth floor(the handicap suite is on the first floor and has a handicap non smoking sign on it).when we complained about the smell,we were told the room was non smoking but some handicap person before us had smoked in the room(lie).the room had no toilet paper in it and the sofa bed had wrinkled sheets on it that looked slept on previously.will not be going back.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhunter2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jonesboro, responded to this review, January 28, 2014
Dear Dhunter2014,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prosper, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 28, 2013 via mobile

We stayed at this hotel for two reasons...there are not any full service hotels in Jonesboro and we needed a pet friendly place. The hotel is two years old. The staff is great and so are the large surprisingly plush towels.
The only negative is that the bed in our suite was a little small.

Stayed November 2013, traveled with family
Helpful?
1 Thank Rmoody36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, asst at Candlewood Suites Jonesboro, responded to this review, April 24, 2014
Thank you for staying with us and your nice comments. we appreciate them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 27, 2013

sprung for the one bed room suite and we were glad we did. The main room has effeciency kitchen and a peninsula to serve as desk and table. The sofa is a sleeper and typically hard and uncomfortable. The bed was surprisingly sleepable and the room has good light blocking curtains. Two closet and even a panty in the kitchen. Free use of washer and dryer is a very nice bonus. WAY better than the Extended stay of American. Room was quiet with little or no noise from hall or room next door. Hallways do not get vacuumed often and the floors in the elevator are messy. But, it is pet friendly (for a fee) and there is enough grassy area for furry people to relieve themselves, but bring your own potty bags because there are never any in th dispenser. Very close to hospital and lots of dining. about 1.5 miles from Turtle Creek Mall.

Room Tip: One king size beds available. They are double or queen. Dinner ware, glassware, pots and pans, etc...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happytraveler793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, Manager at Candlewood Suites Jonesboro, responded to this review, October 31, 2013
Thank you for your review, we want our guests to be as comfortable as possible and enjoy their stay with us. Thank you for bringing it our attention about pet waste bags and I assure you the proper attention will be given to that issue.

Thank you again for choosing Candlewood Suites
April Worley
General Manager
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Little Rock, Arkansas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 12, 2013

I would not stay here for 2 objective reasons.

First: I hate smoking. Putting a "non smoking room" sign on a room where people have been smoking doesn't make that room a non smoking room. Our "non smoking " room reeked of cigarettes.

Second: This is an extended stay hotel and therefore they do not clean your room or change your sheets or exchange your towels on a daily basis. They just do this once a week.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frisquito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, General Manager at Candlewood Suites Jonesboro, responded to this review, October 13, 2013
We apologize for any inconvenience you experienced during your stay with Candlewood Suites, you are correct that we do not clean rooms daily, however fresh towels and bed linens are available upon request at all times. Candlewood does offer smoking rooms, less than 25% of rooms are smoking. We strive to provide a nonsmoking environment for our nonsmoking guests as well. I will be checking on these concerns as we are always striving to our best. We appreciate all comments and suggestions and we hope that you will try Candlewood Suites again in the future.
April Worley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 15, 2013 via mobile

Stayed in Jonesboro as a half way point between Boonville and Corinth. We made last minute reservations and were able to book the 4 rooms we needed. The rooms are pleasantly furnished and this would be the place to stay with a family as well as on special assignments. Staff was friendly - however, the young lady checking us in had a line and her phone was ringing off the hook. On ASU check in today, it would make sense to have more than 1 person working the front desk. The young man who checked me out, also needed to very badly iron his shirt. My only unpleasantness was someone had made breakfast the next morning and the hallway smelled terrible!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ames31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, asst at Candlewood Suites Jonesboro, responded to this review, April 24, 2014
thank you for staying with us and letting us know a few things that we need to know. We have addressed the issue of the shirt and more coverage on busy days
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California, USA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 14, 2013

Nice place with all the amenities of the Candlewood Suites. The hotel is in a safe place that is easy to find and access. There are lots of restaurants near by but you have full kitchen in your hotel room if you want to cook.

Stayed March 2013, traveled on business
Helpful?
2 Thank Serena_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddika K, asst at Candlewood Suites Jonesboro, responded to this review, April 24, 2014
Thank you for staying with us. So glad that you enjoyed your stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Jonesboro

Property: Candlewood Suites Jonesboro
Address: 2906 Kazi St, Jonesboro, AR 72401-7341
Phone Number:
Location: United States > Arkansas > Jonesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 19 Hotels in Jonesboro
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Jonesboro 2.5*
Number of rooms: 74
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