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“It's OK” 3 of 5 bubbles
Review of Cresta Riley's

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Cresta Riley's
Ranked #1 of 2 Hotels in Maun
Lichfield, United Kingdom
Level Contributor
118 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“It's OK”
3 of 5 bubbles Reviewed June 22, 2013

Stayed here after long haul flight from London via JNB, perfect place to get some sleep and pick up all your requirements before you head into the Delta. The rooms are fine, perfectly comfortable with good shower but it just lacks the final touches. Needs a little TLC. Would recommend as a 1 night stopover and perfectly located for shops. Friendly staff.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank helenvp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Riley's, responded to this review, June 26, 2013
Dear Guest,

Greetings from Cresta Riley’s Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Riley’s. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you found Rileys to be the perfect place after a long flight from the UK and that your room was comfortable and the shower was hot. We appreciate your comments regarding our friendly hardworking staff. Feedback from helpful customers like you is always inspiring for the entire team.

Thank you again for taking the time to write about Cresta Riley’s Hotel in Maun.

Yours sincerely,


Ngonidzashe Shumba
GM, Cresta Riley’s
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Tea Gardens
Level Contributor
155 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

We had received varying reports of this hotel - so were not sure what to expect. Actually, we were pleasantly surprised. Yes, it is tired and in need of a refurb, but we found it clean and tidy. Everything in our room worked & the bed was comfy. The only 'problem' was the shower. This was over the bath with a glass screen to keep the water within the confines of the bath. However, this screen was far to short and as you couldnt adjust the shower head, water went everywhere. Luckily there were four towels each, so a couple of these were utilized to soak/wipe this all up.
We had an excellent dinner and breakfast in the restaurant - and can certainly recommend the pool bar.
Perhaps the only 'problem' was on checking out - there was a problem with the 'system connection' and I would think that this was not an isolated one. They did not appear to have a backup manual proceedure in place, so we had to wait until things righted themselves, thus causing some concern in making our flight connection...everything worked out in the end, but would recommend you checkout...EARLY!!

Room Tip: If you cant handle stairs, request a ground floor room.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MyallTeaGardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Riley's, responded to this review, June 25, 2013
Dear Guest,

Greetings from Cresta Riley’s Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Riley’s. We would like to thank you for staying with us and hope that we will see you again.

We are delighted that you found your stay with us to be comfortable and the rooms to be clean and tidy. Thank you for your kind compliments about the dinner and breakfast you had in the restaurant. We will certainly take heed of your comments regarding the shower and the checkout problems and affect improvements in a swift manner. Feedback from helpful customers like you is inspiring for the entire staff.

Thank you again for taking the time to write about Cresta Riley’s Hotel in Maun.

Yours sincerely,


Ngonidzashe Shumba
GM, Cresta Riley’s
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed June 6, 2013

We booked into the Cresta Maun (Riley's I suppose its called) for a brief day stay after our Air Botswana flight was delayed for 5 hours (the issue seemed to be that there weren't a lot of booked tickets so they sent the prop plane for the day instead of the jet and delayed us but that is another story).

After three nights of bush camping/showering/toileting we were ready for a bit of civilization. Cresta delivered on this with a decent room that in many ways reminded me of what you'd find at a Motel 6 or Super 8 or something.

We got a fair rate for a day stay (350 Pula) and it met all of our needs. Not a place I'd in any way stay for any other reason beyond sleep and a shower, but it got the job done OK.

Stayed May 2013, traveled as a couple
Helpful?
Thank liaobuqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Riley's, responded to this review, June 25, 2013
Dear Guest,

Greetings from Cresta Riley’s Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Riley’s. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that we could offer you a bit of civilization at Cresta Rileys after your stay in the bush and that you found the room to be decent and the day rate to be fair. Feedback from helpful customers like you is inspiring to our staff.

Thank you again for taking the time to write about Cresta Riley’s Hotel in Maun.

Yours sincerely,


Ngonidzashe Shumba
GM, Cresta Riley’s
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaborone, Botswana
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed December 31, 2012 via mobile

We stayed in this hotel on our way to the Moremi game reserve rooms 101 and 103. The entrance to the hotel from the road is so narrow only one car can either enter or exit at a time. Would advise then to demolish the flower pot on the right( as you come into the hotel). Safety first then you can decorate as much as you want.

The reception area is modest , nothing to write home about. Small crammed. The reception staff were ok not exceptional. Check in was difficult as they could not give us adjacent rooms with my kids. We requested a rate with no breakfast ie bed only but it was flatly refused. They only do bed and breakfast not bed only...we wanted to leave by 0530am ( buffet breakfast would not have started. We were told breakfast would be packed for us.. presumably prepared the night before. Needless to say we through the stale sandwiches and eggs away.
Checkout in the morning was a nightmare. There was no network so the lady could not help me quicker. Imagine having a team of tourist in a tour van waiting for you and an inept receptionist. I had to look for a receipt I had made through luggage to speed the process. Bad bad bad for your reputation.

The rooms themselves are outdated. They gave us khaki towel, I know they will claim they were beige. I am used to hotels with crisp white towels. The rooms are small with lots of Mosquitos. Insect repellant is a must for your stay. The gardens did not look nice. Lawns not well manicured, shrubs not trimmed and poorly lit . You should take a leaf from your sister hotels in Gaborone or Francistown.

The thing that killed it for me was no wifi. No wifi in the rooms only at the restaurant. How can they hope to attract the morden business people without these basics nowadays.

Stayed December 2012, traveled with family
Helpful?
1 Thank impudzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Riley's, responded to this review, January 2, 2013
Cresta Riley’s Hotel

Dear Guest,

Greetings from Cresta Riley’s Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Riley’s. We would like to thank you for staying with us and hope that we will see you again.

We regret that your stay at Cresta Rileys was so unpleasant and frustrating for you and sincerely apologize for the inconsistent service you received at reception upon arrival and again upon departure. We will certainly take heed of your comments regarding the entrance, the mosquitos and the grounds. We are planning a refurbishment project to begin in mid 2013. Wifi has been a problem and will be installed during the refurbishment exercise. All other operational items that you have pointed out will be addressed immediately. We do appreciate your comments and with your helpful feedback, we can work on problem areas and affect improvements in a swift manner.

Thank you again for taking the time to write about Cresta Riley’s Hotel in Maun.

Yours sincerely,



GM, Cresta Riley’s
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

I stayed at Cresta Riley's Hotel during a work visit to Maun. I had originally intended to stay at another well know establishment and had my reservations about Riley's. I was pleasantly surprised on arrival. I was offered a welcome drink and my check-in went smoothly. My room was modern and the amenities were of a good, modern standard. There are two bars situated on the premises and i had a drink at the pool bar where I saw a very rare pair of Paradise Flycatchers. The restaurant was excellent and i recommend the buffalo wings and any steak on the menu (I had a T-bone).

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Heinrich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Riley's, responded to this review, November 26, 2012
Cresta Riley’s Hotel

Dear Guest,

Greetings from Cresta Riley’s Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Riley’s. We would like to thank you for staying with us and hope that we will see you again.

We are so pleased that you enjoyed your stay at Cresta Riley’s during your recent trip to Maun. We are delighted that you were fortunate enough to spot the beautiful pair of Paradise Flycatchers while you had your drink at the pool bar! Positive feedback from helpful customers like you is inspiring for our staff.

Thank you again for taking the time to write about Cresta Riley’s Hotel in Maun.

Yours sincerely,



GM, Cresta Riley’s
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
198 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

Nice hotel with a good restaurant and wi fi coverage. Centrally located. Clean rooms and nice beds. Used by business people so the standards are high. The restaurant was good as was the service. After bouncing through Botswana it was nice staying in some comfort for a night.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kashgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Level Contributor
717 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
5 of 5 bubbles Reviewed September 29, 2012

Perfect drinks, cozy bar, nice design, amazing internet speed (as for Africa) - spent 4 hours, uploaded all pics and completely restored all contacts. Excellent choice for broadband in Maun. Located next to the big shopping center

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndersUA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cresta Riley's

Property: Cresta Riley's
Address: Tsheko Tsheko Road (Riverside Road) | P.O. Box 1, Maun, Botswana
Location: Botswana > North-West District > Maun
Amenities:
Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Maun
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Cresta Riley's 2*
Number of rooms: 51
Official Description (provided by the hotel):
Located on the banks of the Thamakalane River, Cresta Riley’s offers any visitor to Maun a warm welcome in true African style. Facilities include modern conference rooms, comfortably stylish accommodation and a feast of fine dining. Situated at the gateway to the Okavango Delta, there are also several tours and safaris available to Savuti, Moremi or the Chobe National Park. Made for the traveller who loves nature and adventure as much as unparalleled comfort. ... more   less 
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