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“Best experience”

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Cresta Thapama Hotel
Ranked #3 of 5 Hotels in Francistown
Marondera, Zimbabwe
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Best experience”
Reviewed November 23, 2012

We really enjoyed our stay from 28April to 30 April 2012 with the family at this hotel and our dinner on 29 April was superb. The person who impressed me most was Orapetswe, every time I vist the hotel he is always handy and really helpful

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ila777Marondera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Thapama Hotel, responded to this review, November 26, 2012
Dear Guest,

Greetings from Cresta Thapama Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Thapama Hotel.

We are so pleased that you had such a nice stay at Cresta Thapama Hotel during your family’s visit in April. We are also pleased that your meal was “superb” and that Orapetswe was helpful. Positive feedback from customers like yourself is encouraging and inspiring for our staff.

Thank you again for taking the time to write about Cresta Thapama Hotel.

Yours sincerely,



GM, Cresta Thapama Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
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English first
Gaborone, Botswana
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 29, 2012 via mobile

In transit to Bulawayo I stayed overnight t this hotel. It's right in the city centre. All malls are within walking distance. The parking is secure and ample. The reception area is modern and clean. The reception staff was professional.

The rooms are modern and roomy. Our room was air conditioned, a must in Botswana, had a mini bar. The carpets were clean and the decor tasteful. Our room was overlooking the pool area and was a bit noisy.

We did not get the opportunity to eat at their resturant as we left early
I would definitely go back to this hotel.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank impudzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Thapama Hotel, responded to this review, October 2, 2012
Dear Guest,

Greetings from Cresta Thapama Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Thapama Hotel.

We are so pleased that you had a satisfactory stay at Cresta Thapama Hotel during your recent visit to Francistown and enjoyed the central location and amenities of our hotel. We also appreciate your comments on the reception service. Helpful feedback from customers like yourself is encouraging and inspiring for our staff.

Thank you again for taking the time to write about Cresta Thapama Hotel.

Yours sincerely,



GM, Cresta Thapama Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaborone, Botswana
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 30, 2012

Stayed in this hotel for a night after i did a lecture for a drug company. Quite disappointed that after a long night, went to room to discover that the air conditioning unit was broken. Called recep and maintainance guy came to see it. Compressor problem apparently. Returned back to recep only to find out that there was NOT a single room available for them to transfer me! If feel sorry for the drug company that had to pay A LOT to have a conference there then their guests mistreated or disappointed. Recep people tried to help but nothing done.
Rooms are not sound proof - thus car passing maybe heard early morning, even the water sprinklers!
Get better accommodation somewhere else, especially during summer!

Room Tip: Make sure BASIC stuff are working prior to checking inn - air con, toilet flush etc...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GabsGirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestaHotels, General Manager at Cresta Thapama Hotel, responded to this review, September 3, 2012
Dear Guest,

Greetings from Cresta Thapama Hotel.

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Thapama.

We regret that you had such an unsatisfactory stay during the recent conference you attended at Cresta Thapama. We sincerely apologize for your discomfort in a room without air-conditioning. We will certainly look into all the areas you highlighted in your post. We do appreciate your comments and with your helpful feedback, we can work on problem areas and affect improvements in a swift manner.

Thank you again for taking the time to write about Cresta Thapama Hotel.

Yours sincerely,



GM, Cresta Thapama
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Francistown hotels

Luanda
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2012

I have stayed in this hotel back in 1996 and my experience was great back then and I have recently stayed there again in April 2012 and the all experience was just as great as I had experienced before.
The staff were very warm and welcoming from the security at the gate, the luggage porter to the reception staff, all were outstanding! I initially though of staying only one night as I was riding across southern Africa, but because the next day happened to be my birth date I decided to stay one more day, the staff were very helpful in extending my stay.
The hotel is nicely located, very convenient both for relaxing, a stop-over on your way to most of the national parks in Botswana. The rooms are very spacious and comfortable and spot on clean!
The price is reasonable for the standard of accommodation and very quiet, which I did appreciate.
The cons on this hotel is that one have to go to the reception to be able to pick up the wireless internet connection, which was not available in the rooms (at least in the one I stayed).
I would recommend this hotel to anyone travelling through Francis town.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roland2373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
112 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 19, 2012

The Cresta Thapama is well situated in the centre of Francistown. The staff are helpfull and the rooms are comfortable.The beer is cold and the food in the restuarant is adequate but no first prizes I am afraid. The swimming pool is lovely but why close it at six in the evening? If you are overnighting in Francistown you wont find better.

Room Tip: The back rooms are quieter
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  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Afriod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cresta Thapama Hotel

Property: Cresta Thapama Hotel
Address: A1 Highway, Francistown 00000, Botswana
Location: Botswana > North-East District > Francistown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Francistown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cresta Thapama Hotel 3*
Number of rooms: 96
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