We arranged the 3-day-Salar de Uyuni tour with Uyuni tours while we were in La Paz; and have been told by the sales person (Daniel) that we'd be greeted at the bus parade by one of their personnel (Antonia). Our bus was supposed to arrive at Uyuni around 6-7 a.m (they say you never know the exact time, since it depends on the amount of rain..ok.)
Well, we stepped off the bus around 6 a.m at Uyuni and started to wait for Antonia. She arrived at 6:45 which we did not bother at all. Still, it was not the best thing to be waiting for 45 minutes in the middle of nowhere in very cold weather.
Anyway, she apologized and said that she was told that we'd be arriving at 7 am, so she actually was early according to that plan. Fine..
Then we went to the office to make the payment. Here's where the story starts:
By the time we were there, roads were blocked around Laguna Verde, and thus the border crossing to San Pedro de Atacama was closed. Since we wanted to continue to Chile, Daniel told us that we could cross from Avaroa (the other Bolivian-Chilean border) to Ollagüe, and onwards to Calama; and this was included in the price we agreed on. However, Antonia said that we had to pay 350 bolivianos more per person in order to be able to cross to Calama. We showed her the confirmation mail we received and she didn't bother. Wanted to talk to Daniel or her manager; she said they were busy. Then as we tried to explained that we agreed on everything with Daniel, and she couldn't ask for more (700 bolivianos is around 100 dollars in the mean time), she said that we could get out and try the other agencies if we didn't want to pay more..(naively, we thought that there could have been a miscommunication problem, however, me and my husband are both Spanish speakers, and sure that there was no problem about the language, since everything was clearly stated on the email)
Then, not even apologizing for the inconvenience, she almost kicked us out of the office!
It's not the price or anything, but the attitude and dishonesty of these guys that made me so mad.
So, there we were, standing in the middle of the road at 7 am in the morning, feeling disappointed and mistreated,..We were so lucky that we found a cheerful lady at Olivos tours, with whom we made the tour.
Furthermore, I wrote to Daniel about this when i found internet connection, and he said "it was not his company and so he did not feel sorry or anything about what happened"...Such a great way to treat customers!
To summarize, NEVER EVER use this company. So unprofessional, so rude, so dishonest they are!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.