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“worst best western I have ever been to”

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Best Western Jacksonville Inn
Ranked #3 of 8 Hotels in Jacksonville
Certificate of Excellence
south bend, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“worst best western I have ever been to”
Reviewed November 16, 2013

although the customer service was exceptional. the overall condition of the hotel and room was substandard to the quality I have come accustom to from a best western. the ceiling was cracked, the bathroom toilet and jet spa leaked, the floors were worn and tattered, the throw pillows had holes in them and the curtains had burn holes in them.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Nathaniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    61
    23
    18
    5
    9
See reviews for
44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Hot Springs, Arkansas
1 review
Reviewed October 30, 2013

I have stayed at other hotels in Jacksonville, and I by far prefer Best Western. They have the best breakfast......with eggs, meats, waffles, biscuits and gravy, fresh fruits, just to name a few items. They had a nicely appointed , clean room for me and they also were willing to accommodate my pet. The cost was very good for what we got. All staff seemed most helpful and friendly, so we plan to return to this hotel on our next trip. Kudos to Best Western of Jacksonville, AR!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caveman41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Searcy, Arkansas
1 review
Reviewed October 29, 2013 via mobile

My husband and i are staying here for 2 nights. The staff is wonderful, the room is very clean and comfortable, and it is quiet. We haven't heard a peep! The breakfast is delicious. There's a lot of food to choose from. We will definitely be be staying here from now on.

Stayed October 2013, traveled as a couple
Helpful?
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, Manager at Best Western Jacksonville Inn, responded to this review, October 30, 2013
Thank you so much for your kind comments about our property, and for your business. We sincerely hope to get the chance to serve you again. Please give us a call if we can be of any assistance for your future travel plans. Thanks again, and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 10, 2013

Great place to stay...overall worth every penny..we travel a lot with our youth usssa baseball team and this is a great place for kids ...I always recommend best western ....great breakfast and awesome pool with nice rooms

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, Manager at Best Western Jacksonville Inn, responded to this review, October 30, 2013
Thank you so much for your kind comments about our property, and for your business. We sincerely hope to get the chance to serve youR team again. Please give us a call if we can be of any assistance for your future travel plans. Thanks again, and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, AR, United States
1 review
Reviewed September 27, 2013

Dirty, smelly, cheap covers...had to use covers from both beds to get comfortable. Truly disgusting room! Carpet DIRTY & smelly & damp. Had 2 prepaid nights & checked out and lost money on 2nd night...didn't sleep the first night anyway, due to the above. Haven't stayed EVER in a room so ill-kept. Keep driving (or surfing) if you want to forego my experience!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, General Manager at Best Western Jacksonville Inn, responded to this review, October 30, 2013
We would like to sincerely apologize for your experience. Please be assured we have taken your feedback and addressed the problem. We hope to have another chance to serve you in the future. Please call us if we may provide any assistance. Sincerely, Cookie Desai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HAZEN, United States
1 review
Reviewed September 5, 2013

the whirlpool bathtub had so nuch mold growing under liner and other peoples hair in it that i was afraid to take a shower. the dead bugs behind door that were left for months was grose. when i went to office they just wanted to give me cleaning supplies to clean the room myself. was suppose to get some form of credit and recieved nothing. i took pictures for the manager and cookie did not have time to speak with me advised me to email them and nothing has been done still

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, General Manager at Best Western Jacksonville Inn, responded to this review, October 30, 2013
Thanks for your feedback. Please be assured we have addressed these issues. We hope that your next two stays were pleasant....if not , please let us know. Again, we appreciate your feedback, and your business. Sincerely, Cookie Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, Arkansas
Level 6 Contributor
150 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 3, 2013 via mobile

Rooms were really big and updated but beds were HARD! I hardly slept any. Been just as well off sleeping the the floor. Hot continental breakfast but sausage seemed a little under cooked and egg patties are just gross. Better than having to pay for it though.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seeled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Jacksonville Inn

Property: Best Western Jacksonville Inn
Address: 1600 John Harden Drive, Jacksonville, AR 72076-3157
Phone Number:
Location: United States > Arkansas > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Jacksonville Inn 2.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Priceline, Expedia, Cancelon, Travelocity, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Best Western Jacksonville Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Jacksonville
Jacksonville Best Western

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