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“RUN, don't walk from this hotel”

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BEST WESTERN Jacksonville Inn
Ranked #5 of 8 Hotels in Jacksonville
Jacksonville, AR, United States
1 review
“RUN, don't walk from this hotel”
1 of 5 bubbles Reviewed September 27, 2013

Dirty, smelly, cheap covers...had to use covers from both beds to get comfortable. Truly disgusting room! Carpet DIRTY & smelly & damp. Had 2 prepaid nights & checked out and lost money on 2nd night...didn't sleep the first night anyway, due to the above. Haven't stayed EVER in a room so ill-kept. Keep driving (or surfing) if you want to forego my experience!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, General Manager at BEST WESTERN Jacksonville Inn, responded to this review, October 30, 2013
We would like to sincerely apologize for your experience. Please be assured we have taken your feedback and addressed the problem. We hope to have another chance to serve you in the future. Please call us if we may provide any assistance. Sincerely, Cookie Desai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
    53
    22
    16
    5
    9
See reviews for
40
21
2
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
HAZEN, United States
1 review
1 of 5 bubbles Reviewed September 5, 2013

the whirlpool bathtub had so nuch mold growing under liner and other peoples hair in it that i was afraid to take a shower. the dead bugs behind door that were left for months was grose. when i went to office they just wanted to give me cleaning supplies to clean the room myself. was suppose to get some form of credit and recieved nothing. i took pictures for the manager and cookie did not have time to speak with me advised me to email them and nothing has been done still

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternjax, General Manager at BEST WESTERN Jacksonville Inn, responded to this review, October 30, 2013
Thanks for your feedback. Please be assured we have addressed these issues. We hope that your next two stays were pleasant....if not , please let us know. Again, we appreciate your feedback, and your business. Sincerely, Cookie Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, Arkansas
Level Contributor
146 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed August 3, 2013 via mobile

Rooms were really big and updated but beds were HARD! I hardly slept any. Been just as well off sleeping the the floor. Hot continental breakfast but sausage seemed a little under cooked and egg patties are just gross. Better than having to pay for it though.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seeled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forrest City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 29, 2013

Attendants at this hotel were very caring. I would have had difficulty climbing stairs to my original room, and the attendant immediately suggested a room on the ground floor without me even asking for one. I had to check out early to catch a flight and the attendant suggested grabbing something that was available in the breakfast room even though it was before usual breakfast hours. Their sensitivity spoke volumes for me.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lidia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed July 15, 2013

OK, first I do want to say how much I appreciate the downstairs room even though I nearly had to beg for it. I had booked weeks in advance for two rooms, indicating we were traveling with a large dog, three kids, one elderly person and would like to park at door and no smoking. When we arrived we were given upstairs rooms, well I was not happy. When I indicated my request and that I had booked weeks in advance I was told it was non smoking and were parking at door, but the door is one story up. Never less after insisting and then requesting I be able to cancel my reservation in order to find other accomodations at another hotel the desk clerk relented and magically found us downstairs rooms but the only problem someone had been smoking in our non smoking room and the had covered the smoke detector. We stayed and except for the cigarette smell the stay was ok.

Room Tip: Again, don't expect downstairs, this is another Best Western that is catering to the out of town...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sassysas1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

We stayed 2 nights at Best Western in Jacksonville, AR. The room was clean, quiet, and comfortable. However, it always felt a bit damp, even with the AC running. Cable TV was good and wireless was average. The breakfast was above average, location was convenient, and service was helpful.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Road_Tripper_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pocahontas, Arkansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

My wife and I stayed at the hotel this past weekend when in town for a wedding. We found the staff to be very friendly and helpful, the room was among the most comfortable we have ever stayed in, it was quiet, and above all immaculately clean! We highly recommend this hotel and will definitely stay here again when in the area!

Room Tip: King rooms are terrific!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshua D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Jacksonville Inn

Property: BEST WESTERN Jacksonville Inn
Address: 1600 John Harden Dr, Jacksonville, AR 72076
Phone Number:
Location: United States > Arkansas > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Jacksonville Inn 2.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Booking.com, Expedia, Hotwire, Cancelon, Best Western, Priceline, getaroom.com and HotelQuickly so you can book your BEST WESTERN Jacksonville Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Jacksonville
Jacksonville Best Western

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