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“Not bad, but needs some updating...”

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Holiday Inn Express Hope
Ranked #4 of 8 Hotels in Hope
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not bad, but needs some updating...”
Reviewed August 29, 2012

The hotel staff is a very nice group of people; obviously well trained, very warm, cheerful, and welcoming. Breakfast is well done (usual fare of Holiday Inn Express). The room furnishings are up to date including flat-screen TV, micro-wave, and small fridge with one exception which I'll mention below. The facility is reasonably maintained; could use some paint and carpet in some areas. The real challenges I found that would have me stay elsewhere were: First is Hard Beds; the kind mattresses that hotels use to use in guest rooms when durability and length of mattress life were more important than guest comfort (certainly not the worst I have experienced, but not what you'd expect these days). Second is the lack of an exercise facility; I have an expectation that Holiday Inn should understand that when trapped in an airplane and/or car, and/or meetings most of the day that getting some exercise is mission critical to feeling human and staying alive. The last thing that I found to be a challenge for this hotel is that the game is about to be stepped-up to the next level by a brand new hotel being built just down the block: it appears it is going to be a Hampton Inn. If that is the brand being built, they are known for nice beds and fairly good exercise facilities.

This Holiday Inn Express is going to have to up their game in order to stay the leader in the neighborhood.

  • Stayed August 2012, traveled on business
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Helpful?
1 Thank Cheesestick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hope, responded to this review, September 20, 2012
Dear Cheesestick,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our staff, room amenities and breakfast.

However, It sounds like we fell below your expectations especially on the beds and the lack of fitness center. We will look into this and assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Any
English first
Urbana, Illinois
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 23, 2012

This hotel is comfortable, clean and very quiet. The staff is friendly. I stopped here on the way home, so it served my purposes well: located right off the interstate, clean, and quiet. The breakfast was quite good with lots of choices. The woman who was attending to the breakfast was so sweet and helpful and kept the area stocked, clean and pleasant. One big disappointment, however not at all related to the hotel, occurred when I tried to order a beer at the Mexican restaurant next door. "We're a dry county, Ma'am." was not what I wanted to hear!

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
123 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 12, 2012

We stopped here for 1 night on a long road trip. The hotel was very adequate but nothing spectacular. The lady at the front desk was very nice and helpful. The room was clean and comfortable but not fancy. Breakfast was good with lots of choices. Overall a very good place to stop for the night.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank MorgansInTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2012

not sure how I am going to make 100 characters. It started with a late night reservation phone call that should have been the red flag warning to find a better place. (by the next day there were many) We had an enjoyable stay in Fort Leonardwood, MO a couple of nights before but this one may make us think twice about Holiday Inn Express.

Room Tip: The beds would tilt to one side and you would roll out if you were not in the middle.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LChoodlem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hope, responded to this review, August 19, 2012
Dear LChoodlem

We appreciate your feedback regarding our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please accept my apologies that you were not fully satisfied with our amenities and services. I am truly sorry for the unusual smell down the hallway and the condition of the beds that caused discomfort and inconvenience. I have taken note of your comments and we will address these points to improve upon our service.

Again, thank you for sharing your thoughts and we hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pangburn
Level Contributor
7 reviews
3 hotel reviews
Reviewed July 31, 2012

Price was a little high for the room & we had alot of rooms for a softball team and parents. Bathroom was dirty with hair on floor, bed was okay. Someone was in the parking lot going through some of the vehicles, cops were there. Breakfast was okay, but we had a large group. Laundry room was clean.

  • Stayed March 2012, traveled with friends
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Helpful?
Thank MommaGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hope, responded to this review, August 15, 2012
Dear MommaGray,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased that you have noticed the cleanliness of our laundry room. Please accept my apologies for falling short of your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason, your comments about the bathroom is troubling and this will certainly be looked into.

We hope to have another chance of hosting you should your travels bring you back to Hope.

Sincerely,

Janice A.
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 28, 2012

My sister, brother-in-law and I spent the first night of our week vacation at the Holiday Inn Express in Hope, Arkansas. Our rooms were both clean and the beds were comfortable. The staff was pleasant and the breakfast was good. If I ever find myself in Hope I would not hesitate to spend the night again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sharintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 13, 2012 via mobile

Very clean, great breakfast, good pool, polite staff. I'm just a dirt poor hillbilly and they treated me like I was the prince of England!! Great staff, price was a lil high, breakfast bacon, eggs, creak, pancakes, muffins, cinnimon rolls, apples, bananas, biscuts and gravy, milk, coffee, cold water, o.j., apple juice,

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasironguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hope

Property: Holiday Inn Express Hope
Address: 2600 N Hervey St, Hope, AR 71801-8402
Phone Number:
Location: United States > Arkansas > Hope
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hope
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hope 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Holiday Inn Express hotel is an elegantly appointed two story, interior corridor hotel located in the heart of Hope, Arkansas, birthplace of President Bill Clinton. We are conveniently located off of I-30 at exit 30. The hotel features 61 rooms which are all furnished with one king or two queen beds, the new Simply Smart bedding collection and bath amenities, iron, ironing board, hair dryer, coffeemaker, free high-speed wireless Internet access, voice mail, 25 inch color cable TV, work desk and ergonomic chair. Other amenities include an outdoor pool open April -September (9 am - 10 pm), a coin operated guest laundry, and 10% off at Dos Loco Gringos Mexican Restaurant & Steakhouse. Enjoy our Express Start breakfast bar from 6:30am - 9:30am daily, featuring our warm cinnamon rolls and Smart Roast coffee along with a large variety of hot and cold breakfast items. ... more   less 
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Also Known As:
Holiday Inn Express Hope Hotel Hope
Holiday Inn Hope
Hope Holiday Inn

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