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“A Huge Letdown”

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The Cabins At Lobo Landing
Fayetteville
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Huge Letdown”
Reviewed August 8, 2013

We booked Lobo's Landing because it had been Orvis endorsed. We have fly fished across the United States and across Arkansas, and this was our first experience with the Heber Springs area. While Lobo Landing was "okay," it was overpriced based upon the level of customer service, upkeep of the property, ammeneties, and proximity to easy fishing access. This is no Orvis quality resort by any means- if it keeps its Orvis endorsement into next year, I would be shocked.

The cabin we stayed in was in need of repairs, was not adequately cleaned betweened guests, and we did not even receive clean towels until the fourth day of our stay. While advertised as a high-end resort, this place is just your average dock with some cabins. The customer service, attention to detail, and other ammeneties that Orvis endorsed properties usually deliver just aren't found here. Better to stay at the Holiday Inn in town and save some time and money.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Manager at The Cabins At Lobo Landing, responded to this review, September 6, 2013
I have attempted to contact the review to help satisfy the situation. However, upon reviewing or records, I show that we did not have any guests stay here for a period of more than a couple days for the months of July or Aug. Therefore, it would have been impossible for this customer to not receive house keeping in the first four days as they stated. We also do not have any record of anyone with the name Heather or the last name H. from the 479 area code staying here. After reviewing the information, I believe that the reviewer was not a guest at our lodge.

We strive to make the customer happy. Your cabins by far the newest, nicest, and cleanest in the area. If we did happen to fail the customer we will do anything in our power to correct it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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23 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Heber Springs, Arkansas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 27, 2013

We rented a two bedroom cabin and it was beautiful. In addition, the kitchen was fully stocked with pots, pans, and the all-important coffee maker. There was also a full-size refrigerator, an oven, and a microwave. The bathroom had a Jacuzzi tub, and there was a beautiful fireplace in the living room. Our porch overlooked the river. There was a well-maintained swimming pool on the grounds. For a small daily fee, my husband was able to dock his fishing boat. Housekeeping came by on a daily basis to check if we needed towels, empty the trash, or see if there was anything else they could do to make our visit more enjoyable. The only thing I wish was different is that the office hours were somewhat limited and they closed at 4:00 in the afternoon. It was a wonderfully relaxing vacation and my husband caught quite a few fish. We even had an opportunity to watch a truck from the hatchery stock the river from the launch ramp. Weekday rates were extremely reasonable and we would certainly recommend this to others.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beth6531660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cabins At Lobo Landing

Property: The Cabins At Lobo Landing
Address: 3525 Libby Rd, Heber Springs, AR 72543-8005
Location: United States > Arkansas > Heber Springs
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Heber Springs
Number of rooms: 12
Official Description (provided by the hotel):
The Cabins At Lobo Landing on the Little Red River is home to some of the best trout fishing in the world. You will love our accommodations and location. We live on the property just in case you need anything. Please give us a call today. Thank you, Beau & Renee Saunders ... more   less 

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