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“Lights are on, but nobody's home”

Riverwood Inn of Glenwood
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Riverwood Inn of Glenwood
Ranked #3 of 3 Hotels in Glenwood
Reviewed June 13, 2007

Apparently the managment at this hotel does not know how to book rooms. We had the same problem with them giving away our reservations. They are very rude people who do not know how to deal with the public. The people in our party who did get their rooms, had to share their accomodations with roaches. I could go on and on about how bad the experience was. The pool was full of bugs, the rooms were filthy. It is sad, this was a nice Inn......just very poorly run. I'd wait for new owners before picking this place to stay.

  • Stayed: June 2007, traveled with family
    • Value
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    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank ArkansasMailgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 - 32 of 32 reviews

A TripAdvisor Member
Rock Falls, IL.
12
Reviewed July 6, 2006

After traveling for 12 hours to get to this Inn and making reservations a week prior to our stay we got to this Inn and they had no vacancies. They didn`t even have our reservation for the night that I had booked. Upon giving them the confirmation number they informed me that I had made the mistake in booking the correct date. Further they didn`t offer to find us another hotel or to correct their mistake. Needless to say we won`t be going back there.

  • Stayed: July 2006
    • Service
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwest24, Owner at Riverwood Inn of Glenwood, responded to this reviewResponded April 10, 2008

Hi....My name is Marylou Wright. My husband John and I are the new owners of the Riverwood Inn. We purchased this property on June 27, 2007. I must admit, there were definitely problems which the former owners did not take care of. We have been in the hospitality business since 1973 and are professionals. We believe in exceptionally clean rooms, careful attention to customer requests, and friendly, courteous service. We take great pride in our property and it's appearance. If you have any problems while a guest with us, please let us know so that the matter can be resolved immediately.

Marylou Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverwood Inn of Glenwood

Address: 363 Highway 70 E, Glenwood, AR 71943-8832
Location: United States > Arkansas > Glenwood
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Glenwood
Price Range: $85 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Riverwood Inn of Glenwood 2*
Number of rooms: 26
Official Description (provided by the hotel):
Beautiful 26 unit motel sitting on 4 acres next to a creek. Meeting facilities for 100+. Wonderful pool and hot tub. Rocking chairs on patio area facing pool. Great for relaxing! Continental breakfast served from 7:00 am to 9:00 am daily. We are new owners who offer friendly, courteous service. ... more   less 
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Also Known As:
Riverwood Hotel Glenwood

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