We stayed at Vakona Forest Lodge on the final leg of our honeymoon. It's an ideal base from which to explore the national parks and is situated in really nice and picturesque grounds.
Our bungalow (28) was compact but well laid out, with plenty of hot water. However, when we arrived we were told that there was a problem with the generator, so we experienced many long periods of time with no electricity. When you've paid so much money to go to Madagascar, this feels quite a major inconvenience, and we were often left sitting around waiting for the electricity to come back on after it had been off for three or four hour stints during the afternoon. The hotel really needs to rectify this or make the problem known to the tour operators so that they can advise their customers beforehand.
Although the bungalow was well equipped, it really did smell of damp, as some of the other reviews point out. You get used to the general smell quite quickly but I found that I didn't sleep very well, as the smell got in to the bedclothes.
Our other problem came about from the safe not working in our room. We had to ask for it to be fixed five times. The first four times we were ignored - the receptionist made absolutely no effort to get anyone to look at it. She admitted as such. The fifth time, we complained to the manager. He was very customer-focused and if the hotel was full of his twin brothers, it would be a great place to stay! From that moment he was very attentive to us and made sure we were ok every time he saw us, and he managed to get the safe fixed for us the very next day.
So although there were issues, they're things that could easily be sorted out. If they were rectified, this would be an amazing place to stay. Until then though, I don't feel it was great value for money, despite the manager's and one particular barman/waiter's excellent customer service.
- Also Known As:
- Vakona Forest Hotel Andasibe
- Vakona Forest Lodge Madagascar/Andasibe