The property is at a great location to see animals -- right at your room! or near the main lodge common area. We saw elephants, hippos, and many birds. We heard lots of other animals.
The staff tried to be accommodating. There were a few problems with the way they handle keys -- such as requiring guests to leave keys for the cleaning staff. But the keys were not available to guests when they returned from an animal drive -- so they couldn't get into their rooms/ tents.
The mokoro boat rides were peaceful and give a different view of animals and birds.
The main problem we had was with the 16-passenger vehicle used for game drives. Other guests had the more traditional open-top "jeep" type vehicles with carried about 8 passengers. We were forced to use the "truck" vehicle which bounced people out of the seats and had branches coming in the sides so that people were touched by the branches even if they "ducked."
The manager tried to accommodate our group and listened to our concerns about the "truck" vehicle.
With a few improvements to procedures this could achieve a better rating.