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All reviews worked fine comfortable hotel room service city american disco attention
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Reviewed January 16, 2019 via mobile

A comfortable hotel, with good service, good reception, cleanliness in general is very good, the food in the restaurant is excellent, it’s a good hotel to share with the family and the pool is excellent for relax

Date of stay: January 2019
Trip type: Traveled with family
Thank Stefanicb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel_Staff, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded January 18, 2019



Dear guest,
We are very pleased that we have taken into account the time to write such motivating comments, we work faithfully to maintain our services and levels of attention to provide our customers and customers with the best experience during their stay. At the same time we are impelled by the impetus to improve our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2018

I stayed many times in this hotel and recently have been surprised by how improved is the Hotel. The most notorious side of this improvement is the people. They added new staff and trained the old one to deliver a good service to the customer. I was pleasant that at my room everything worked fine, have good staffing of towels and amenities. I used room service and they were precise and fast with my order. Also used the bar and the restaurant both well staffed and good food. If you are on a bussines travel this is the place to stay.
I would add there is a lot of security around considering Venezuela a dangerous place.

Room tip: Ask for a pool view top floor!!
Date of stay: November 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded April 12, 2019

Dear guest,

We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018 via mobile

The Crowne Plaza Maruma, is a 5 hotel of the city. It has comfortable room. You can enjoy the wonderful pool. For couple is fantastic the restaurant, bar and disco. For business has a complete office for conference. Is one the best hotel of the city

Date of stay: August 2018
Trip type: Traveled as a couple
Thank jlalcalar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded April 12, 2019


Dear guest,

We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2018

Older property but overall the service is fine. Given the challenges in the country the hotel offered a comprehensive menu including sushi. Hotel staff were very friendly (although operating at South American speed). Room was clean although dated.

Room tip: Not facing the parking lot or pool (at least on Friday's night pool party)
Date of stay: April 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Peripatecian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded May 8, 2018

Dear guest,
Thank you for taking the time to write for us, your comments are really special they help us to grow as a hotel and to offer you the best service, we’re deeply sorry for the inconvenients you had during your stay, we’re immediately working with the
department responsable to improve our services for your wellness. Remember our doors are open for you always.
Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2018

I had to stay overnight at this hotel for last minute changes on my flight to Aruba. It is a very nice and clean hotel. It has great facilities. Large, comfortable and clean rooms. The food of the self service restaurant is very good. It also has a very large bar and good service where you can enjoy good times with your partner or friends. It is recommended for long stays.

Room tip: For greater comfort avoid the rooms facing the pool.
Date of stay: October 2017
Trip type: Traveled as a couple
Thank Reinaldo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel_Staff, Gerente at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded May 17, 2018

Dear guest,

We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy.
Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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