A group of us stayed for 4 nights. Upon arrival we were expected to pay the full amount in US dollars. We are Australian so why would we carry that? This was not stated anywhere when making the reservation. We were told the city bank could swap our money so we got a cab there and were unsuccessful. Luckily a couple who were with us had just flown through the US and had some dollars left so we were able to convince them to let us pay what we could in US and the remainder in Bolivars (their own currency!!) We only went to all this trouble because one of our friends was ill and we just arrived on an overnight bus from Colombia. This hotel is advertised as a bed and breakfast but there was nothing provided and we were told to go to McDonalds. There was not always water running from the taps. We weren't given anything to enter and exit through the gate at our own leisure which meant we had to rely on 24hr security to let us in and out, and he was not always reliable.
On the plus side, the rooms were very small but clean and the aircon worked well which is a must for Venuzela. The driver that they recommended spoke English well and was a great help throughout our trip.