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Reviewed January 6, 2018

We spent 2 nights, our family of 3 (parents with a young teenager) and enjoyed our time at Lidotel.

The hotel is super well located with a nice mall (Sambil) just in front of the hotel where you can go shopping or enjoy food or a movie.

Hotel is safe, with gate security at the entrance.

Room was clean and spacious with a sate, hot water. The staff is friendly.

Breakfast was not that good but given the situation in Venezuela we found the breakfast acceptable and the service really good.

The pool was clean but with not service. You have to go and ask for something and wait.

Would return to this hotel.

  • Stayed: December 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank clippe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIDOTELCUSTOMERSVC, Gerente at LIDOTEL Hotel Boutique Valencia, responded to this reviewResponded January 11, 2018

Dear clippe.

First of all please have a warm welcome from all of us herre at Lidotel Hotel Boutique Valencia.

We are very grateful for the taking the time in writing this review. These comments motivate us to strive for success.

We hope we can have the honor of having you as our guest next time you visit Valencia.

Best regards

Richard Jesús Gonzalez Jimenez
Operations Manager (COO)
LIDOTEL HOTEL BOUTIQUE VALENCIA
Venezuela.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2017 via mobile

The best facilities of the whole city, very comfortable rooms, amazing pool area, Excellent guest care, good location, maximum security, across the street you can fiend Sambil mall where you can enjoy shopping, restaurants, cinema, among others. 100% recommended.

Stayed: June 2017, traveled with friends
Thank Mariselys D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIDOTELCUSTOMERSVC, Gerente at LIDOTEL Hotel Boutique Valencia, responded to this reviewResponded June 16, 2017

Dear Mrs. Mariselys,
 
First of all please have a warm welcome from all of us here at Lidotel Hotel Boutique Valencia.
 
We are very grateful for the taking the time in writing this review. These comments motivate us to strive for success.
 
We hope we can have the honor of having you as our guest next time you visit Valencia.
 
Regards,
 

General Manager
LIDOTEL HOTEL BOUTIQUE VALENCIA
Venezuela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2017

We have stayed on this property in the past and had a good impression, but after this second visit, it will be very hard to decide to stay here.

The hotel has a somewhat nice looking decoration and ambiance however the rooms need renovations after several years. The beds that used to be very comfortable, are not anymore, I guess the mattresses are the same after 10 years.

The breakfast that used to be plentiful are now very reduced and offers very little options.

But there is one thing that is the worse of all, after a long day of working I dared to fill the bathtub in order to relax a little bit, but the water came out brown!!! In fact so brown that it looked like sewage.

I emptied the bathtub and tried again, thinking that maybe it was a temporary issue, but no, the brown water came again. There's no need to tell you I did not bath in that water or brushed my teeth.

If a hotel cannot manage to have clean water for its guests, it's better to close it, since it represents a sanitary risk. I left the hotel and went to a different place that offered clean water as expected.

I will never stay in this place again. Please take a look at the photo I posted.

  • Stayed: April 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank ljahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIDOTELCUSTOMERSVC, Gerente at LIDOTEL Hotel Boutique Valencia, responded to this reviewResponded May 16, 2017

Dear guest,
 
First of all please have a warm welcome from all of us here at Lidotel Hotel Boutique Valencia.
 
We apologize for any inconvenience you might have had during your stay with us. We take our guest´s comments seriously to strive for success.
 
We hope we can have the honor of having you as our guest next time you visit Valencia.
 
Regards,
 
Carolina Koch
General Manager
LIDOTEL HOTEL BOUTIQUE VALENCIA
Venezuela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2016

The hotel is in a good location, very attractive, clean, nice rooms, an attractive pool area, and a terrific breakfast included in the room rate. Unfortunately, the hotel is very poorly managed.

We were traveling in Venezuela for 2 weeks, and using this hotel as our "base". We stayed for 2 nights upon arrival, left for a week, came back for 3 nights, left for a few days, and returned for 2 nights. They had our reservation for when we first arrived, and we would remind them of our return dates when we left, but both times when we returned, they 'lost' our reservation, and then since we 'didn't have a reservation', charged us a higher room rate than our initial stay. Over the 2 weeks we were there, the price of our room went up by 20%. Each of our 3 arrivals were late at night; we were the only people (2 families; 2 rooms) checking in, and the night staff was so poorly trained, it would take them 20-30 minutes to get us checked into a room.

The economy of Venezuela is in very bad condition. To save money, the hotel has closed 2 of their 4 floors of rooms. The first room they gave us didn't have a door to the toilet room (the doors are glass, and this one must have been broken, but they didn't bother to replace it with a door from one of the closed rooms), which we didn't discover until after we checked in our family of three (including teenage daughter) sometime after midnight, and we were too tired to move. All 3 rooms we stayed in at the hotel were missing items due to lack of attention to detail -- a coffee pot in the room, but no coffee & only 1 coffee mug; missing a trash can by the desk, no door to the toilet; etc. We were entertaining family in the hotel during our stay, and on several days, the bar had no beer. We ended up going outside the hotel and buying 4 cases of beer ourselves to bring back to the hotel for a birthday party of 30 people we were having at the hotel. The hotel charged "U.S. prices" for most things, despite not having "U.S. expenses" (lower labor costs, almost free electricity & water, etc) and not providing "U.S. service". We will stay somewhere else next trip.

Room Tip: Ask for a room on the 5th floor overlooking the pool.
  • Stayed: September 2016, traveled with family
    • Value
    • Rooms
    • Service
1  Thank StMartinFan32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIDOTELCUSTOMERSVC, Manager at LIDOTEL Hotel Boutique Valencia, responded to this reviewResponded October 27, 2016

Dear Guest,

Thank you for taking the time to write this review. We are very sorry about your experience in our hotel.

We take our guest's comments seriously to strive for success, please let us know next time you visit to better assist you.

Thank you for choosing Lidotel Hotel Boutique Valencia

Sincerely,

Carolina Koch
reservas@lidotel.com.ve
General Manager
Lidotel Hotel Boutique Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2016

I arrived just before midnight from airport Valencia/VE
20 people at the same time wanted to have a room. Only 1 staff at frontdesk.
Bathroom had only cold water at 05.00 h am.
Toilet did not flush properly.
No international phone calls possible as Gorvernment forbit it (....)
Breakfast buffet of a 1-star hotel (old bread, no butter, no jam, no joghurt, no maintenance of food containers, etc.)
Staff does not speak English at all.

Room Tip: Any one is ok
  • Stayed: August 2016, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Sabana-UpM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIDOTELCUSTOMERSVC, Manager at LIDOTEL Hotel Boutique Valencia, responded to this reviewResponded August 24, 2016

Dear Guest,

Thank you for taking the time to write this review. We are very sorry about your experience in our hotel.

We take our guest's comments seriously to strive for success, please let us know next time you visit to better assist you.

Thank you for choosing Lidotel Hotel Boutique Valencia

Sincerely,

Carolina Koch
General Manager
Lidotel Hotel Boutique Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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