This hotel was in an ideal location, centrally located with several nice restaurants and shops close by. The hotel itself was of a very high standard and the reception staff were attentive and professional. Unfortunately the same can not be said about the waiting staff in the restaurant. Slow to react most of the time, the breakfast crew were clearly uninterested and not enjoying being on the morning watch! Lunchtime was no different where I waited almost an hour for my meal to be served - which is amazing considering I was the only person in the restaurant.
The rooms were very well appointed but I was disappointed that there was no wi-fi available and had to rely on an ethernet cable which restricted movement.
The swimming pool was magnificent and such a welcome sight at the end of a very busy day. The fitness and wellness facilities were also excellent as were the staff.
I was there for 5 days and despite the the comments made about the restaurant services I would highly recommend this hotel for the accommodation service provided.
- Official Description (provided by the hotel):
- The Caracas Palace, the most luxurious hotel in Caracas offers the perfect location across Plaza Altamira, in the fashionable Altamira district, in the midst of the city's leading commercial and residential areas. Guest rooms offer views to the plaza and the city surroundings. Facilities include three restaurants, a state of the art SPA, a health fitness club including indoor and outdoor pools, extensive meeting and banquet space, and a business centre. ... more less
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