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“Overpriced like everything in Venezuela”

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Caracas Palace Hotel
Ranked #23 of 86 Hotels in Caracas
Oslo
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Overpriced like everything in Venezuela”
2 of 5 bubbles Reviewed December 25, 2011

If this hotel costed like $90 it would be fair, but it cost $300. It is way, way overpriced like everything in Venezuela.because of the exchange rate they use for turists. For a $90 hotel it is nice, the rooms are good and very clean. The staff is very mixed, some are very good and some are very little serviceminded. The breakfast is fair, both local and international food. All in all find a better hotel or even better, find a other country where you will get way more value for your money. Furthermore the country is getting more and more unsafe and you will really need to care each moment.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    24
    30
    17
    2
    4
See reviews for
8
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5
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Korean first
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  • Russian first
  • Spanish first
  • Any
English first
Riyadh, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed December 6, 2011

I stayed recently at the Caracas Palace, located in the trendy Plaza Altamira. Because of inflation and exchange rate restrictions, Hotels are very expensive in Venezuela. I was told the Caracas Palace offered slightly better prices than its competitors (Marriott, etc).

Although the Palace charged me approx US$320/night, the service really does not justify that price. The hotel makes me think of hotels during the Soviet era. The building is very clean and impressive, but cold and empty. The reception lacks interest (except one more energetic lady) on customer srvice. food is ok, but nothing special. There is no information about anything. I sense the hotel managers do not really care about marketing and promoting the city, Venezuela tourism or even their own hotel.

The reception also wanted to charge me an entire night just because I showed a couple of ours earlier than the checking-in period. Even though the room was available already, and I had travelled all night, I was tired and looking forward to a shower. I waited the two hours.

A disappointing experience in a city where choices are becoming harder to find as prices continue to go up.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 15, 2011

We spent 4 nights at the Caracas Palace and we were very happy with everything!
The rooms are nice and clean and the staff is very friendly. The breakfast buffet is good and offers also local products and local dishes. Moreover, the location of the hotel is very safe, which is extremely important in a city like Caracas!
The rooms over the street can be noisy, ask for high floors if you like quite rooms!

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank north_bondi_italian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 4, 2009

We originally planned on staying there for just a night, but we soon felt so "homie" that we came back another 3 nights! The hotel stuff were very nice, they even booked us the same room all 4 nights! The room is very big, the bed not only is huge but the mattress in probably the best i've ever slept on, bathroom is big and has a separate shower/buthtub, and the breakfast is an option u just shouldn't miss! No1 attraction though is the amazing Altamira view u get from ur room. Certainly choose a mountain view room (picture attached)!
Around the hotel is the metro, many restaurants. park del'este, a western shopping mall with a cineplex and plenty of bars and clubs which we all went by foot and didn't feel any danger at all!
Concerning prices, do pay in Bolivares and remember that in weekends u get a 30% discount. Weekends are 800bolivares (80 euros) and weekdays are 1200Blv (120euros). That is very cheap for us Europeans.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank webfilippos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2009

Our experience in Caracas was made better by the service and quality of accomodations provided by the Caracas Palace.
I've stayed at several other city hotels in this country, but they pale in comparisson. If you are traveling for the first time to Caracas, don't take your chances anywhere else. You will not regret it.

  • Liked — beatiful building, location, nice rooms
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank 196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 22, 2009

The Palace is a nice hotel, as far as rooms and amenities go but unfortunately, I contracted food poisoning from the breakfast buffet. The staff was extremely lazy and unattentive and the food was cold and had obviously been sitting there for hours. Some of the chafing dish flames were out and when we requested fresh scrambled eggs, they threw them in the chafing dish with the old, cold ones. Nothing in the buffet was refreshed when we were there for several mornings and since I didn't eat one thing in Venezuela that didn't come from that hotel, I know that is where the illness came from. I talked to the manager, who was responsive and said he would talk to the chef right away. When we returned home, we had an apology and a check waiting, which was nice of them, but unfortunately the illness didn't do much for the next three days of my vacation. Aside from that, the hotel is quite nice, as are the rooms and the staff, and aside from the breakfast crew, were all quite attentive and pleasant. Since they were so responsive to our complaint, I am fairly confident they made the necessary changes.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enjoyliife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 12, 2008

Stayed In Caracas for 4 nights at the Palace. The area feels safe and there is plenty of decent food in the surrounding streets. The hotel itself is very very expensive if you order any in house food or drink and the tax is a double dip, You pay tax on the item and then tax on the check out as well ! New hotel gym is very good and the pool and surrounds are good ..needs a bar or cafe in the pool area, the only way to order a drink or food is room service. Rooms are good clean and well appointed. The level of English spoken by staff is low with a some what surly approach overall its probably the best hotel in Caracas considering the competition.

  • Liked — Location
  • Disliked — a little soviet !
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank seehear2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caracas Palace Hotel

Property: Caracas Palace Hotel
Address: Av Luis Roche con Av Francisco de Miranda, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > Altamira
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #23 of 86 Hotels in Caracas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Caracas Palace Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Caracas Palace, the most luxurious hotel in Caracas offers the perfect location across Plaza Altamira, in the fashionable Altamira district, in the midst of the city's leading commercial and residential areas. Guest rooms offer views to the plaza and the city surroundings. Facilities include three restaurants, a state of the art SPA, a health fitness club including indoor and outdoor pools, extensive meeting and banquet space, and a business centre. ... more   less 
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