Basicaly, I felt Insulted at this hotel and Left. Here is what happened:
We had a confirmed reservation and provided a local credit card with all the forms required by email, 2 weeks before arrival and had a confirmation that the rooms where already charged to the card. Our flight arraived late, 1am, we were checking inn and the front desk person told us the credit card provided did not cleared and that our reservation was cancelled that day at Noon. They did not informed us, no email, phonecall. Then the front desk person ask us that if we did not pay cash 6 nights in local currency or provided another local Credit Card, which we had none, just arriving from international Flight at 1am, she said we could not check inn and she would be kind enough to TRY and find us another hotel. As you all know, Caracas hotels usually fully booked and need 1 week ahead reservation. We explained our situation, it was THEIR fault, for not informing us of the event. For which we could have sent a person to pay in local currency Before arriving. but their inaction was such, that they did not care. They just cancelled the reservation, no big deal for them.
I finally talked the front desk Girl into calling her supervisor, which was in her house, in bed. She was extremely rude, angry we were bothering her that late into the night, and did not care for our case at all. I explained that this was completely their fault as to not notifying us before chekinn time of this problem, even though the hotel had all our phones and email contact. She did not even try to help, did not come to the hotel to see our problem, did not care.
The front desk girl was powerless and her supervisor refused to let us in.
I found this completely rude and left for another lousy hotel .
I would definitely not recommend this Hotel, staff simply dont care, talks to you extremely rude, I felt personally insulted by their rudeness and indifference. This should not happen to anyone, less when you are arriving so late and only care about getting some sleep.
- Official Description (provided by the hotel):
- Our flagship property, The Lidotel Hotel Centro Lido, is a 5-star property that offers discerning travelers a welcoming place to stay while in Caracas. Tastefully decorated in a classic European decor this centrally located hotel offers many amenities not easily found at other hotels within the city such as our Signature Lidotel Royal Beds, spacious accommodations, a full-service spa and the largest, most modern fitness center featuring state-of-the-art cardio and workout equipment. All of our guestrooms and suites feature a work desk with lamp, complimentary wireless internet access, large marble bathrooms and upscale amenities to name a few. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Caracas