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“Nightmare in Caracas”

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Hotel Venetur Alba Caracas
Ranked #56 of 86 Hotels in Caracas
texas
1 review
“Nightmare in Caracas”
Reviewed February 12, 2009

Once a beautiful Hilton Hotel now a run down state owned dump. I booked in advance but upon arrival they disavowed any knowledge of my reservations and said they would have to charge me the "rack rate". It turned out the rack rate (one person) was over $250.00 a night. Shabby rooms, drab cheap paint, faulty plumbing,old tatty furniture from the sixtys, poor(expensive) food, dangerous area (I was told not to go out at night by hotel employees) . The staff moral was non existant because they were ashamed to work there . I would never under any circumstances go back there, even if it were free. It reminded me of hotels behind the iron curtain in the 60's, very depressing.
I was glad to leave.

Viva Socalism

  • Liked — checking out
  • Disliked — condition of hotel and room
  • Stayed February 2009, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TexasGlobetrotter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2008

I have stayed in this hotel on several occasions and it keeps getting worse. During my last stay I was invited by another party, which had paid for my entire stay in advance. Still, the front desk asked me to submit a credit card for incidental expenses. When I left they did not provide me with a receipt, but they did charge my credit card for my entire stay. When I complained, they said they would resolve it, after three months of back and forth with the management, they still haven't reimbursed my credit card. this is absolutely the worst treatment I have ever received at a hotel.

  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank greg0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C.
Level Contributor
122 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed November 7, 2007

We were filled with trepidation finding out that Hilton Caracas no longer existed and that the socialist government had taken over the hotel. Interesting that Hilton and other hotel websites misrepresented the hotel as being "under renovation" when in reality, Hilton was losing its lease. Nothing looked renovated and nothing was under renovation during our one week stay there.

Lobby, room, elevators, bathroom, pool, restaurants were all acceptable and clean. Bedroom and bathroom showed particular wear and tear - broken window handles and chipped tiles. Clean, white new towels with ALBA proudly carved out of the terry cloth. Housekeeping was exceptional as was room service. Small fridge in hotel room was great for drinks and food storage, as was the in-room safety deposit box.

Reception and concierge were "hit and miss" - dependent on who you spoke with. There seemed to be a lot of manpower but nothing was done efficiently. Internet cafe on site was reasonable, NOT linked to Alba internet. Cheaper internet cafes in mall nearby with supermarket to buy basic drinks/food.

SAFETY : We has been alerted that the hotel was not in the best part of town, as such we stayed vigilant and never walked out at night. Cabs to and from restaurants directly. Daytime ventures out seemed safe enough. Travel agent on site was helpful with tours and hiring of a driver/tour guide.

  • Liked — Housekeeping and excellent/efficient room service.
  • Disliked — Hotel requires a major face-lift
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank WorldTravellerBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 14, 2007

This hotel is no longer in the Hilton family. It has been taken over by the Venezuelan government and an allied private company. Its name will (or already has) change to the Hotel ALBA-Caracas. The hotel's service is sub-standard, at best. The rooms are dated and dirty. The internet is outrageously expensive! And the area the hotel is located in is now very dangerous, particularly at night...plus there are few rstaurants around. If you want good service, nice rooms, and a good area, and value for $$...stay somewhere else!! You will not get any of that at the former Hilton Caracas!

  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Perez1oj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 11, 2007

I have gone to Caracas 3/4 times over t he past two years mainly due to my husbands work. We stayed at the Hilton Caracas and the hotel service is reflective of t he rest of the city, SLOW AND COULD CARE LESS WHAT YOU THINK! The hotel is clean but absolutely nothing wonderful just like the city. There are MANY homeless and grungy looking people that are extreemly rude. The best thing about Caracas is t he gold district in which the prices of gold are good, not the gems/diamonds. OVERALL, I would not waste my time if you are looking for a vacation spot!

Helpful?
3 Thank HelloChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
407 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 458 helpful votes
Reviewed September 6, 2007

I stayed ath the Hilton Caracas for 2 nights after an holiday in Los Roques.
The room was big and clean but absolutely very old style!
Breakfast in the morning is ok!
The check in is not quickly! Absolutely not!
The hotel has a good rate compare to others international hotels in Caracas!
The hilton in Caracas is a good solution if you are on a stopover and you want spend time in the city.
CARACAS IS NOT A SO DANGEROUS CITY!!!!!!!!!!!

  • Liked — Good price!
  • Disliked — old room
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
Helpful?
2 Thank FedericaRoma_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 30, 2007

The Caracas Hilton is safe and secure option in a fairly dangerous city. It's definitely more oriented for business travelers. I'm a single traveler, stayed there in early April 2007.
If you're on a stopover in Caracas before going to other parts of the country, do not stay in downtown Caracas unless you actually need to spend time in the city! Otherwise it's a $50+ cab ride each way to the airport, about 45-50 minutes away in good traffic.

Hotel staff is courteous but not willing to help. They even told me a cab to a place about 5 minutes driving away would be $20, whereas the cab driver himself asked only for $5.
The "guest services" desk is a misnomer, they're no help
Rooms are decent. Bed was hard but not unbearable. Bland decorations. Bathroom needed some work and updating.

  • Liked — Pool area
  • Disliked — Horrendously overpriced food
  • Stayed May 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank TravelWhiz1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Venetur Alba Caracas

Property: Hotel Venetur Alba Caracas
Address: Av. Sur 25 | El Conde, Caracas 1010, Venezuela
Location: Venezuela > Capital Region > Caracas > La Candelaria
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#15 Luxury Hotel in Caracas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Venetur Alba Caracas 4*
Number of rooms: 738
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Also Known As:
Hilton International Caracas
Caracas Hilton International
Hotel Alba Caracas

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