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“Bad, really bad hotel”

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Hotel Venetur Alba Caracas
Ranked #59 of 86 Hotels in Caracas
Reviewed November 11, 2012

This is NOT a five stars hotel. It is dark, old, bad service, and insecure. During my stay, my family and i watched a robbery in front of the hotel, and security personal stayed like nothing happened. I'll never go back to this hotel and i hope lot of travelers read this review. And breakfast the worst i ever ate before

  • Stayed: November 2012, traveled with family
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6  Thank Rey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 17 of 167 reviews

Reviewed July 15, 2012

Certainly no 5 star resort but my family and were impressed with this 1970s style hotel. The staff were helpful, professional and friendly and the service excellent. The location is fantastic - possibly the safest place in Caracas. Located right across from an excellent theatre and charming little bars and restaurants in the theatre complex. The food in the hotel's main restaurant was excellent. The Venetur (state travel agency) office is located in the main lobby and offers great deals and friendly service. The white VenTrasTur Taxis owned by Venetur offer the best price and best/safest service. But if traveling to and from the airport use the government bus service from the front of the hotel/front of the Domestic Terminal (SITSSA).- it is practically free. All in all good value for the money.

  • Stayed: July 2012, traveled with family
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1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

alba is a goverment owned hotel, which did not have a good image if looking the Tripadvisor evaluations
But it was better than we thougt and waited - better than the evaluations were
we have been over in 40 countries so believe us or not, but Alba has
-good position in Caracas
-near is underground station
-great park on the other side of the street . Good place foe morning walk or run.
-concert hall within 100 meters of the hotel
-shoppingcenter near Underground-station
-metrolines were easy to use - money louding tickets to use it
-if you take an executive room, you have a private lounge with breakfest,Emails and afternoon coffee with caces ( all free)
hotel-service is OK, if not just demand it, so the forest answers as you want it to do
and look, if you come by airplane, use at the airport official black taxis, the private taxis could be dangerous

Room Tip: take evecutive room - you can get upstair room and if possible take a room from parkside
See more room tips
  • Stayed: February 2012, traveled as a couple
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1  Thank EERO42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2012

After I heard this used to be a Hilton hotel I was looking forward to my stay here but I was disappointed by the old furniture, stained carpets and bedspread, and dim rooms. However, the service at reception (in English) was very good and breakfast and the pool were nice as well. Still I will probably not return to Alba on my next trip to Caracas... I think there are better hotels for 800bs a night.

  • Stayed: January 2012
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Thank daisy21988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2011

Was formally a Hilton, but is now a government hotel. Great lobby, stayed on 12 floor- Double room, B&B basis. Would recommend. If you are coming from the airport get the shuttle bus which is only 10BS.
PROS
Amazing service, each floor has 3 free wireless networks, cable TV, great location, good breakfast, great value room service.
CONS- none :)

  • Stayed: July 2011, traveled solo
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2  Thank syrenam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

The hotel provides a good sleep, a beautiful lobby, assistance in English if you need it, and a delicious free buffet breakfast which includes both Venezuelan and U.S. dishes. The staff is helpful and the location is good for anything you want to do in Caracas.

  • Stayed: July 2010, traveled with friends
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1  Thank mo2718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2009

Took four tries to get us an acceptable room (the first room they sent us to was occupied). Finally we settled on a room without a safe; took four days to get it working. During a busy weekend two of the four elevators failed, resulting in half hour waits to get to the lobby. The rugs in the rooms are quite shabby. There's no place to eat in the hotel on Sunday and nowhere decent nearby. The internet connection costs 40 Bs per day (USD$20 at official rate of exchange) for which you get essentially dialup speed. Sometimes they don't leave clean towels (but do bring them if you call). They don't even have a map of Caracas.
The location is OK if you want to go to two of the major art museums but otherwise not very good. Hotel staff will try to keep you from leaving the hotel at night due to dangerous neighborhood. This is exaggerated but there's nothing to do nearby anyway. One small plus is that there are refrigerators in every room. Another is that, at least, the staff is very friendly and tries hard.
In general, it seems whoever owns and runs the place is not willing or able to invest in a proper upkeep.

  • Stayed: November 2009, traveled on business
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1  Thank jodido47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Venetur Alba Caracas

Address: Av. Sur 25 | El Conde, Caracas 1010, Venezuela
Location: Venezuela > Capital Region > Caracas > La Candelaria
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#15 Luxury Hotel in Caracas
Price Range: $34 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Venetur Alba Caracas 4*
Number of rooms: 738
Reservation Options:
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Also Known As:
Hilton International Caracas
Caracas Hilton International
Hotel Alba Caracas

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