Given the price and #1 rating, I was expecting more from this hotel. Overall, it's a big hotel that has very friendly staff (who ultimately proved untrustworthy) and nice amenities. By US standards, it's dated and could use a face-lift. (I don't have a point of comparison for other Venezuelan hotels.) It seems like it's stuck in the 1980s or so with the decor and design.
At first, the room itself was lovely and my spouse and I were very pleased - there were two rooms (a living room and a bedroom), flat-screen tvs in each, etc. Upon further inspection and experience in the room though, it became clear that housekeeping, and possibly maintenance, were far from thorough in their efforts. There was a shirt left hanging in the wardrobe, a seal on a bottle of alcohol in the mini bar was open, the two boxes of condoms, also in the mini bar, seemed to be opened or water damaged. When I tried to shower, the hot water was barely warm, and to get any water that wasn't cold it had to come out in a trickle. There was also hair on the floor that I picked up when I was picking up some food I'd dropped on the floor. This, in addition to everything else, did not give me the feeling that the room was well maintained or thoroughly cleaned.
The highlight of the visit was the manager's happy hour, which includes free (alcoholic) drinks for a few hours every evening. We each had one drink and really enjoyed this perk.
We ordered room service, which was good, came promptly and was reasonably priced.
There is wifi throughout the hotel, but it didn't reach our bedroom and was only available in the living room area of the suite.
The biggest disappointment came when we were checking out and I discovered I'd been overcharged for the room. When we checked in, I paid for our room in cash and was told the charge was 1,880BsF. I was surprised at that amount and had been expecting something closer to 1,750BsF. The clerk explained that with taxes etc, it came to 1,880 (room was 15xx plus taxes and fees). I said that was fine, and paid the amount in cash (if I'd paid with a credit card I would have received the official exchange rate, which is 3-5 times less than you can get everywhere else). There were two clerks there when I paid and I was shown that amount on a computer screen. All seemed normal enough. When I was checking out, the morning clerk gave me a receipt for 1765BsF. I was unpleasantly surprised by this, asked my spouse, who also remembered me paying 1880BsF, but felt helpless. I had a cab waiting and was flying out of the country. Due to this, I couldn't wait to sort it out nor would I have any use for the extra 115BsF if I got them back. It's not a ton of money (~$8), but the principal of it irked me. This is supposed to be an international class hotel. You shouldn't be short changing your guests.
All in all, it was a fine hotel. I'd probably stay here again if not for getting over charged for my room. I just wish I'd understood that while this hotel is fine, it doesn't hold a candle to really nice hotels back in the US.
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- Also Known As:
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- Caracas Embassy Suites