Great location but terrible service and terrible cost for value. Paid US$380/night only to get very mediocre and unfriendly service. Recepcionists don't smile and are impatient. The suites are large but generally impractical. Very small bathroom considering the size of the suite, no bathtub and miniscule shower. The cleaning of the room is poor. The same nail clippings in the corner of the bedroom stayed there for the 4 days of my stay. They don't alyways replenish the minibar. Restaurant service is ok when you can get their attention. The feeling is that they don't like working in the service industry and that the client is an unfortunate nuisance but necessity of their job. They don't let you explain what you want and are always in a rush in order to have as little contact as possible. I stayed on the executive floor and the waitress responsible was always sitting and watching TV when in I entered the lounge on the floor. The internet connection outlet is located behind the sofa and they do not provide a cable. So you need to move the sofa to plug in and then you can only work on the sofa...very uncomfortable. Tried to get breakfast at 5am...only to have it arrive at my room at 5:30am when I was checking out. The high point of the hotel is the rooftop lounge which is well frequented by locals. Once again the service is much to be desired and they do not have almost half of the menu items. Do not recommed principally when one considers the what one gets for the price one is paying. Certainly not a five star...at best an extremely expensive three star.
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- Also Known As:
- Altamira Hotel Caracas