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“This hotel should not have JW Marriott name”

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JW Marriott Hotel Caracas
Ranked #1 of 86 Hotels in Caracas
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 10, 2013

This can not be JW Marriott Hotel. It is so outdated and rundown place. Water leaks from the ceilings. You can see and smell mold. I had a executive lounge access. This executive lounge is a joke. I feel sorry for the folks working at this Hotel, since some of them tried very hard to support us with whatever little they had. It is not simply worth of $400 per night stay.

Room Tip: Stay away from this hotel. I had to stay 3 nights since I prepaid( to save from $540 per night to $4...
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  • Stayed: March 2013, traveled on business
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1  Thank Annecy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this reviewResponded March 14, 2013

Dear Guest.

We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we can best serve you and other guest in the future.

We really hope you can visit us again in the near future and give us the opportunity to erase that bad memory in our hotel.



Cordially,

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153 - 159 of 796 reviews

Reviewed March 4, 2013

Hotel is outdated, dirty, my bathroom had mold. Staff is extremely rude and not friendly, they do nothing to help you. We even had a major disagreement with the hotel restaurant and the waiter almost called us "Stupid" for not understanding their mandatory double tip policy (one for the restaurant staff and the other one for him). So adding 15 +15 % to a super expensive and tasteless meal was an insult.

Also the hotel is clearly understaffed, 1 clerk for check-in/out so the lines at the front desk are long and they don't care if you are a Marriot Member or not. So strongly recommended to avoid this hotel, as you don't get what you pay for, and you will be better off at a different hotel.

Room Tip: Avoid this hotel. Sorry but there is nothing positive to say about it.
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  • Stayed: January 2013, traveled on business
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Thank wetfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto M, Director of Operations at JW Marriott Hotel Caracas, responded to this reviewResponded March 14, 2013

Dear Guest.

We are sorry you had a bad experience during last your visit with us. On behalf of the entire staff of the JW Marriott Caracas, I would like to apologize for the inconveniences. Please feel free to contact us at: mhrs.ccsjw.dops@marriotthotels.com; to understand in detail your problems and this way we can take the pertinent measures, so we can best serve you and other guest in the future.

We really hope you can visit us again in the near future and give us the opportunity to erase that bad memory in our hotel.



Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

When you check in into a JW Marriott you expect a pleasant stay. When you pay what you pay for this hotel, you expect something superb. But this JW Marriott will disappoint. The hotel is OK, but when you remember what you are paying, and you remember you are staying at a JW Marriott then you realize that OK will not do. A lot of work to be done in the details, service and elevators. During my stay only one of the elevators worked, making every trip up or down a never ending. Much to improve.

  • Stayed: February 2013, traveled on business
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Thank Pepegom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

The staff couldn't have been more helpful when I stayed and ran an event at the hotel. Very attentive and willing to help, as well as offering sensible advice on security. The rooms were a very good standard, maybe a bit tired in places but no big deal. Food was good and considering the challenges of running any business in Caracas this is very good place to stay.

Room Tip: Great view from upper floors but not for vertigo sufferers- floor to ceiling windows.
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  • Stayed: January 2013, traveled on business
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Thank MauriceMiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

This has to be the more overrated JW Marriott I have ever stayed in. It is very dated, smells moldy and needs some TLC very bad.

Overall the stay was OK in this clean property, but for those of you used to the JW luxury and outstanding service, you will certainly be disappointed.

  • Stayed: February 2013, traveled on business
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Thank SeaweedGravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

My first day I did a check out, nobody help with my luggage, not bellboys around.
The breakfast buffet is great, nice service. The room are big and comfortable, nice bathroom, very clean.
Comfortable amenities, restaurants, bar, pool a f gym.

I recommend this hotel.

Room Tip: Is far away to malls. And massive tranportacion.
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  • Stayed: February 2013, traveled with family
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Thank Super_Road_Runner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

It is a JW Marriot that's all!
I stayed only one night in a suite for business. The hotel is excelent and safe, the bedroom is very good, but the bathroom is not so good compared to the bedroom.
In my room there were two wide screen television with satellite.
The WIFI connection was not included, It is horrible comparred to the cost of the room.
There is an expensive buffet resturant in the hotel.
The swimming pool is amazing.

  • Stayed: May 2012, traveled on business
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Thank Alessandro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Rosal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Caracas
#1 Business Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Spa Hotel in Caracas
#2 Green Hotel in Caracas
Price Range: $183 - $818 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott

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