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“Overall, Up to Marriott Standards”

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JW Marriott Hotel Caracas
Ranked #1 of 86 Hotels in Caracas
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 14, 2012

I stayed here in January 2012 for 6 days on a business trip. The hotel staff at the front desk all spoke English which was important to me as my Spanish is extremely poor. The room I stayed in was very nice; the air conditioning worked well and the mattress was extremely comfortable. The hotel provided enough free bottled water for tooth brushing, etc.

One negative was the shower - the drain was very sluggish and water accumulated pretty quickly while I was showering. I reported it to the front desk but it remained sluggish and seemed to get worse as the week went on. Also, if you go to this hotel and are used to having facecloths for your shower or bath, you will need to bring your own, as the hotel provides only hand towels and bath towels.

Food was good at the hotel restaurant but a little expensive. One night service was extremely slow and there was hardly anyone in the restaurant. The maitre'd and waitstaff were all very friendly and professional. The breakfast buffet was very good with a wide selection of food items. On three days, I required wake-up calls. I got the calls on two of the days, but one day no one called.

The hotel gift shop did not accept credit cards, only debit cards or Venezuelan cash which was a bit inconvenient.

On one day, I requested a take-out food order for the next morning. The person at the front desj was extremely friendly and attentive to this request and the next morning, everything was ready to be picked up as requested. I feel they did an outstanding job on this.

Overall, I would definitely stay at this hotel again.

  • Stayed: January 2012, traveled on business
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Thank Traveler2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 - 190 of 770 reviews

Reviewed February 12, 2012

An excellent hotel is not up to the five star standard it once was. Bed covers were smelly and room repairs seemed to be done by rookies. Service also was average at most.

  • Stayed: February 2012
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Thank TavoVargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2012

The JW Marriot hardly should deserve the JW title. There are several issues with the hotel that you should be aware, first is that they will charge you for your stay in advance in USD billed from the US, so when you get there you have been billed already. Second please avoid being lodged in the tower where the lobby is, they have or should have a pipe problem, as all the floors smell like foot, horrible experience. I was in the 10th floor (avoid it at all costs) and the bathroom smelled like there was something dead in there. For +300 USD per night you expect prime service and you get a hellish experience with little consideration, the shower is badly designed as it is manual and splashes water all over the floor. Towels feel like they have been in use for 10 years. The cabs from the hotel charge you terribly high prices and they send you in a small smelly hyundai without any AC.

The sad part is that this is one of the best hotels in Caracas, so you can imagine the others how they are. So expect to pay ultra high prices for a horrible experience.

  • Stayed: January 2012, traveled on business
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Thank camilor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2012

Not cheap, but what is in Venezuela? The 1 bedroom suite was spacious and comfortable. The executive lounge was fantastic, with excellent staff on hand taking care of my every need. Loved the skywalk, a glass enclosedwalkway at the 17th floor between the north and south towers. Would love to go back for a visit again soon.

  • Stayed: January 2012, traveled on business
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Thank Bart2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2011

This is a good hotel, but for $400/night you expect a lot more. The hotel is in a good business location, it's clean and the staff if very polite, however there are some drawbacks:

1. Believe it or not, there is no wifi internet in the rooms! There's only a wired connection, so if you travel with an ipad or macbook air, your out of luck. It's out of my comprehension how a hotel like this, dedicated to business travelers does not offer this simple and cheap service to it's users. This alone is a fact that will make me choose a different hotel in my next stay in this city.

2. The room service is mediocre at best, it took them almost one hour to deliver breakfast and then the eggs were cold and the toasts chewy since they covered them with a plastic film. Also take note of the prices, $35 dollars for a hamburger with fries or $30 for a chicken Caesar salad.

3. Rooms in the north tower are very noisy, during the night there was a wedding in the basement and even tough we were on the 8th floor, the music was clearly audible, something that could make some people very uncomfortable. In the morning the traffic outside was also very loud.

If you are willing to spend $400/night there are far better choices in Caracas.

Room Tip: Avoid the north tower, it is much more noisy
  • Stayed: December 2011, traveled on business
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Thank ljahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

The hotel is very nice, everything looks very neat. People is friendly, just a couple of pointers is left my empty tray from room service outside my door at 10am when I got back at 5pm was still there. During breakfast a couple of time I had to stand to get a napkin and silverware because i didn't had on my table.

  • Stayed: October 2011
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Thank Hector1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2011

This hotel is fine, but a bit tired and outdated. Definitely not the same level of quality as compared to other JW Marriotts around the world. The shower/bath was old and needed updating, my toilet overflowed for no reason. I imagine this is the condition of most hotels in Caracas, however.
The fitness center is quite good, a lot larger than I would have expected given the overall condition of the hotel.
Decent hotel for business and safe.

  • Stayed: October 2011, traveled on business
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Thank KosmoK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Rosal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Family Hotel in Caracas
#2 Green Hotel in Caracas
#8 Best Value Hotel in Caracas
Price Range: $110 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott

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