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All reviews gold member lobby bar outstanding service nice hotel nice breakfast room service short stay comfortable beds the check in process marriott hotels other countries the ground floor free internet city country luis laptop
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Reviewed August 22, 2018

First, I will like to thanks all the staff, Specially Miguel Castro (Guest Relationship Manager). It was due to his enthusiastic personality and above all commitment to others that allowed for a wonderful proposal to my soon to be wife Angelyn Bonaldy (#anggi_fit). Furthermore," A great captain would not be successful without an outstanding crew," making emphasis on this comment I will also like to congratulate for an outstanding performance to Yhoseph, Zorziret, Solimar, Renata & Gabriela Morey, for their creativity in putting the dream together. Moreover, Jesus our waiter for the evening was great overseeing every little detail throughout the lovely dinner, and Moises who brought quite the delightful music performance. On the other hand, an standing ovation to Chef Jhon Machado whose cooking ability and creativity can only be describe as "heavenly", the flavors and quality of the dishes he made was on a whole different level. It is because of this level of service that Marriot thrives in success and as such, a reward is a most. Thank you very much for all your help and commitment.

Room Tip: great view for sunset, and sunrise.
  • Stayed: August 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jpalacios1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2018 via mobile

We made a reservation for a night at the hotel. When we arrived we were told that the system was not working due to technical issues but that should be resolved in a few minutes. The minutes turned into 3 hours waiting at the lobby for the check-in. We got no retribution whatsoever for the inconvenience. When we finally got the room they told us that there was no internet connection but we had already paid so there was nothing to be done. After that we decided to ask for room service since it was already too late go out to dinner. The menu had no prices so we had to ask for the price of everything. They didn't have 80% of the menu and what they did have was more expensive than most luxury restaurants in Caracas. It was overall an unpleasant experience.

Stayed: August 2018, traveled as a couple
Thank Alejandro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing M, Public Relations Manager at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded August 18, 2018

Dear Alejandro M:

We thank you in advance for taking the time to share with us your recent experience at the Hotel Renaissance Caracas La Castellana.

When analyzing your satisfaction survey, we observed that your stay at our hotel was not to your liking. We regret not having met your service expectations and I apologize for your inconveniences.

Be assured that your comments will be shared with all our team to motivate them and encourage them to improve and correct the details, so that the situations expressed by you do not happen again.

I apologize again for your inconveniences.

Best regards.

CESAR RONDON
DIRECTOR OF OPERATIONS
Renaissance Caracas Hotel La Castellana Av Eugenio Mendoza, with Urdaneta Street,
T 58.212.908.3900 F 58.212.908.3222

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2018 via mobile

Wonderful place, friendly staff, and excellent food. Typical Venezuelan staples prepared including arepas and cachapas along with food which isn't strictly Venezuelan. We recommend the 'reina pepiada' arepa made with avocado and chicken as well as arepas with 'carne mechada' and cheese. Every evening a different theme is featured; this evening it was 'bruschettas', shown below. You get to choose from an array of toppings including sun-dried tomatoes, eggplant, pesto, olive paste, and others. Jean Martinez is in charge of these 'stations' and makes the best treats! You can tell he has a passion for gastronomy and he will always treat you not only with delicious food but with kindness and a smile.

Thank you for this wonderful stay! :)

Stayed: July 2018, traveled with family
Thank Julia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2018 via mobile

Just the one night on a side trip from Bogota. Room 904.

Had access to club lounge on 6th floor and enjoyed a lovely breakaway.

Tried the sauna...very large and tidy.

World cup viewing was available in lobby bar on a temporary large screen. Great atmosphere too.

Room service good.

Bed supremely comfortable.

Stayed: July 2018, traveled on business
1  Thank cue-em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2018 via mobile

We stayed and the location, rooms and service in the hotel are 5 stars.... will be back

The breakfast is excelent and the restaurant also.

The lobby bar a nice place to relax after a day in caracas

Parking avalaible

Stayed: June 2018, traveled with family
Thank venedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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