We we're lured to the BVH on the basis that we'd seen publicity to suggest that it had been given a bit of a refurb and - as the TA reviews were so old - decided to give it a whirl. After all, what could be so bad? We used to stay at The Hilton before Mr C and his red-uniformed army took over. Margarita - in general - is a much worse place than it used to be. Shame.
The hotel - if you want to be in the 'thick' of it - is in a decent location. Plenty of restaurants around and enough shops to keep you going. Of course, finding food/products in the shops is another issue and one needs to suck it up. The place has a 3/4-star feel about it but nothing to set the alarm bells ringing. The pool area is lovely and is a great place to relax, take some sun and generally take it easy.
The rooms (more about actually getting checked in comes later) are fine. Consummate with the rating but generally clean-ish. The soaps are a bit rubbish (don't expect to get into a lather with it!) but the towels are fine. The safes in our rooms (634/635) were the old type which meant renting a lock from reception (which worked when it wanted to - lock and reception!).
So, those are the OK bits...everything else wherever service was concerned was just dire, dire, dire.
I'll start at the beginning...
We called to get prices for the rooms and were given the price and told there was no need to book; just come over. We arrived 30 minutes later and were 'greeted' by a very unfriendly receptionist. First, the rate we were quoted (just minutes before) wasn't available. After much wrangling we agreed on a rate...but there were supposedly "only two rooms left" despite an empty car park and the fact that we very rarely saw another soul. Then you weren't allowed to pay cash! Then you weren't allowed to check-in until 3pm on the dot!
This level of service continued throughout our stay; room keys that were cancelled because they hadn't made the booking correctly...even trying to charge us a 'late check-out' fee and we were not even leaving! It didn't get better and seeing the sulky bell-boys giving us dirty looks (we're a gay couple) didn't make us feel much at home.
A complaint to Paola Sol went ignored and - despite promising a response - clearly couldn't be bothered in the slightest with any attempt at customer service. They wouldn't know what it was if it had hit them square in the face.
The Hotel Bella Vista is the oldest hotel in Margarita. I'd say they'd probably have the worst service to boot. Shame on you Hotel Bella Vista.
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- Also Known As:
- Bella Vista Porlamar
- Bella Vista Hotel Margarita Island, Venezuela - Porlamar