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“Great for the young; not so good for the old”

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explora Rapa Nui - All Inclusive
Ranked #1 of 23 Hotels in Easter Island
Certificate of Excellence
Beaver Creek, Colorado
Level 6 Contributor
142 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Great for the young; not so good for the old”
Reviewed March 6, 2013

There are some problems at Explora Rapa Nui, but not insurmountable ones. As to the hotel itself, it is very nice and about as good as it can get on a tiny island that is 2500 miles from the closest populated area. Almost everything has to be flown in on a 5+hour flight and that must temper any criticism I or anyone else should render. That said, there are some goofy problems with the hotel itself. The dining area is all glass on the eastern side, where the sun rises. And, (you guessed it), there are no shades or window coverings. You have to have your breakfast in the face of a bright searchlight with no means of escape. It would be simple and easy to put some shades up to be used in the morning. Why they haven't done so is anyone's guess. The guest rooms are spacious and comfortable, but the bathrooms have a HUGE tub with a very high step-over to get in to take a shower. There are no hand-holds anywhere, and getting into the tub to take a shower is an accident waiting to happen. How would you like to break your neck, or anything else, and need medical treatment on an island with a total population of 5,000 people (and 7,000 horses) that is 2500 miles and only one flight a day away from top-level medical care? The biggest problem, though, is that they do not give you any written descriptions in advance of the guided tours that are included with your $1,500 US daily room charge. If you sign up for "Tour to the 15 Moai", they tell you to be in the lobby at 3:30. At that time they tell you, "You will spend a lot of time in the sun. Slather yourself with sunblock. You will walk over rough terrain, so wear solid hiking shoes. We will drive to the 25 Moai and spend 20 minutes there. Then we will hike over very rough terrain for 5 kilometers, seeing interesting sites. Then we will get in the van and drive to another spot, and hike about 1 km to the beach. The whole thing will take 3 hours". It's 3:30 and the excursion is leaving now, and they wait until NOW to tell you this?? What if you don't want to, or can't, endure a 5 km hike in the hot sun? There are no more excursions that day. What are you supposed to do? We went. I got burnt to a crisp, twisted my ankle, and was happy to survive my endurance march. But was it fun? What do you think? My wife and I are approaching 70. We had booked Explora Rapa Nui because it was the best hotel on the island. We had no idea that the "tours" would all be group tours, that they were offerred at set times, and that the standard tour to a place of interest includes MILES of hiking. By being somewhat of a pain to the hotel and the guides, we were able to get them to modify future site visits to drop walkers off and drive us closer to the site of interest. But they didn't like it and treated us as unwelcome participants that had to be put up with. The hotel has two very different types of visitors: the young "adventure traveller" who wants all the climbing, hiking, biking they can possible get for their $1,500 a day. They probably evaluated their stay based on how many, and how long, the hikes were. But then there is the older traveler who seeks high-quality food and lodging and a staff that recognizes that not ALL of their guests want "forced marches" in the hot sun in order to see the wonders of this amazing island. I'd say about 60% were the young adventure seekers and 40% were older travelers who wanted to see the sights, not to set new hiking distance records. This hotel needs to provide on-line and hard copy descriptions of their tours, so that their guests will know what they are signing up for, and they need to have different types of excursions for different types of guests. Lastly, I would rate the guides as mediocre. Many didn't know much more than I did about island history, and it was offensive to me that the guides spent every minute on the van on the way to see interesting sites, speaking with the driver in Spanish or Rapa Nui, and totally ignoring the passengers in the van. A question from one of us was always treated as an interruption, answered quickly (and usually incompletely) and then the guide would resume their loud conversation with the driver of the van. They need better training to become first class guides at a first class resort. Explora Rapa Nui charges a lot of money, so guests have a right to expect the best. I spent $6,000 for 4 days there. If I were to go again, I would first take a closer look at other alternatives. But if Explora reads this and makes the few but important changes I have recommended, I would move them up to 5 Stars. They are capable of being clearly the very best.

  • Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, April 2, 2013
Dear traveler,

Thank you very much for your very valuable feedback.

explora thrives to the best of our ability to customize your explora experience and I am very sorry to read that in some ways we did not meet your expectations.

Your points about the shades and the shower are valid, it has not come up before, but that is not to say that we couldn’t make the suggested adjustments. We will get together with our Construction & Engineering team to evaluate the matters reported and come up with possible improvements.

I am very concerned to hear about your expectations of the explora travel experience, which is indeed active yet customized to each traveler’s needs and that includes less active travelers who wish to take a photo safari with a driver or a more contemplative kind of excursion, which is perfectly fine and welcome at explora Rapa Nui.

I am also concerned to hear that we did not manage your expectations correctly and that we failed to understand your needs. For that, we are extremely sorry and can confirm than an internal discussion will be held to address all the issues reported regarding the outdoor experience.

For all us, it is an absolute priority to carefully listen to the voice of our travelers, and decisively act upon their comments, complaints, suggestions and recommendations in order to provide the excellent service explora is known and recognized for. Please rest assured that we will take all the necessary measures to ensure things like you experienced do not occur in the future.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

429 reviews from our community

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English first
Boston - Denver
Level 5 Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 15, 2013

We stayed at explora Rapa Nui for 3 nights, and because of an early arrival and a very late departure (to Tahiti) we had 3 1/2 days on Easter Island.

Two nights would have been just the right amount of time but explora has a 3 night minimum so I'm suggesting that you stay at the Hangaroa eco lodge instead.

The highlight of the trip is visiting the quarry where the Moai were carved. Amazing place for photographers (my wife) and I also enjoyed it a lot too. We went twice.

Other activities we did were the caves and cliff walk, the 15 Moai and coastal walk, Anakena beach, the crater tour, and snorkeling. All of these were just ok.

I thought we'd go biking but changed our minds when we saw how narrow the roads were and how fast the tour buses drove.

The hotel itself was nice (much nicer than everything except the Hangaro eco lodge) - up on a hill overlooking the ocean a couple miles away.

The breakfast was fine and the open bar had fun drinks (pineapple pisco sour), wine from Chile and Argentina, and local beer. We usually didn't like the two choices for lunch or dinner and when we did choose one we didn't like the cooking very much. But at least you can go into town and eat at restaurants there or get something at a limited grocery store. One really odd thing is I asked if they could make pizza, they said no, and then as we were leaving the restaurant, we saw the chef take a pizza our of the oven and feed it to the staff. (we did solve our pizza crazing - ask the taxi to take you to the pizza place near the catholic church in town)

Room Tip: all the rooms face the ocean so i didn't see a big difference - maybe on either end if you want...
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  • Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, April 2, 2013
Dear traveler,

Thank you very much for your valuable and helpful feedback.

Among many aspects, the explora experience centers around a variety of excursions, all of which are designed to give travelers, not tourist, abundant choices to experience a remote destination and its culture through an in-depth explorations with bilingual guides. Quite simply this cannot be accomplished in two days, that’s why explora decided 20 years ago to offer all-inclusive 3-night minimum fully immersive experience. Our expertly trained guides allow our travellers to truly connect with their surroundings without misinterpretation or filters.

In extreme environments, what you eat has a direct affect on how you feel. All three explora lodges are keenly aware of this fact, and while they do lead travelers into some of Chile’s most remote areas each day, we make sure to nourish their bodies with well-composed, fresh, satisfying yet light meals. Heavy cream sauces or fried items, even Chilean favorites like empanadas are by design in short supply at explora. There are many indulgences to be sure, not at the sake of wellbeing.

Thank you for your feedback.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 6 Contributor
300 reviews
297 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
Reviewed January 11, 2013

We much enjoyed a four day stay in the Mike Rapu.

The hotel is integrated into the countryside, a c. 15 minute drive from Hanga Roa, where all the other hotels are found. The setting is tranquil with views towards the ocean over a gentle and partly cultivated slope.

The building is a series of curves with interconnecting public spaces on two levels. The design is typical explora - practical minimalism and the ‘luxury of the essential’. Bedrooms are a stunning but peaceful combination of stone, unpainted cement, wood and slate - one of the most interesting designs we have ever encountered. The only design defect is the pool, a rather basic offering in a windy location, which seemed more popular with the local horses than the guests - of course, one doesn’t come to Rapa Nui to swim and sunbathe.

As part of its all-in package, the hotel offers a comprehensive à la carte menu of small-group guided tours of the island, including all the archaeological sites. These tours require varying degrees of effort but none looks for more than moderate fitness and surefootedness. We enjoyed them all, although the quality of the guiding varied (from acceptable to excellent), essentially due to varying fluency in English.

The package also includes all meals and drinks and the food and wine quality was excellent, although choice is limited and might not appeal to dedicated carnivores.

All the staff we met were friendly and helpful, although only the Front Desk people and some of the guides spoke good English.

There were a few irritants. The WiFi signal was unreliable, painfully slow and available only in a limited area. There was also interminable and repetitive musak in the bar area, an odd exception to the generally tranquil atmosphere.

The Mike Rapu is a considerable achievement in context, although it doesn’t yet meet the exceptional standards of its siblings in the Atacama and Patagonia. But it’s a unique and enjoyable experience and the best way to experience the mysterious environment of Rapa Nui.

  • Stayed January 2013, traveled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, February 26, 2013
Dear traveler,

Thank you very much for taking the time to write this very detailed feedback.

You have mentioned many very positive aspects about your stay with us as well as explora’s goal to provide travelers with the “luxury of the essential.”

Regarding you comment about the pool, it’s essentially impossible to keep horses completely away from explora and while we do our best, the equines simply outnumber humans on the island. For the Rapa Nui horses are sign of status in society.

I am very sorry to hear that you felt that the WiFi signal was not up to par. Rapa Nui is the most remote island anywhere on the planet, which at time is a wonderful challenge to our infrastructure and that of the communication company that operates there. We continue to work very closely with our telecommunications provider to improve the signal.

Since starting operations in Rapa Nui in 2005, one of explora’s ongoing efforts has been to teach English to all staff and today have an English teacher as a part of the team. Our work to improve the explora Rapa Nui’s staff’s English is ongoing and our commitment for as long as it is necessary.

I am grateful for your overall support of explora and our way of traveling and hope that we may welcome you again. Maybe even for one of our nomadic journeys. For background please visit our website..

Thank you very much.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 10, 2013

We booked our Easter Island trip via our local travel agent in Zurich who recommended Explora Rapa Nui. We didn't know what to expect (I actually thought this Explora was related to the Explorer Camp in Masai Mara where we stayed before but that turned out to be not true). After a not so smooth flight from Santiago (it was delayed for a couple of hours), we were tired when we landed and it was raining so our spirit wasn't high. As we were approaching the property, we weren't that impressed as it looked from the distance quite a normal rustic establishment on the island. However, as soon as we entered the lodge, we were met with warm hospitality and things have become better and better from that point!
The hotel is not a 5 star luxury one, but it provides all you need and more and gives an intimate feeling. You feel immediately relaxed when you enter the lobby area after a long flight or a day of hiking. It almost feels like a home away from home - warm towels and drinks upon arrival. Your guide is ready to discuss the next program and choices after you have had a chance to relax. All three meals are delicious. One day we even had a barbecue lunch at a nice spot on the island between our two hiking routes! The staff, especially the guides were really nice and knowledgable about the island and its history. We spent 4 nights there which could easily be reduced to three but we enjoyed the time we had there and had no regret. This is an remote island resort, nothing fancy and not close to town either, but it just has this unique laid back yet closeness character which makes one feel extremely relaxed and taken care of.
One thing I want to mention which has nothing to do with the hotel but the island itself - there is not much beach on the island so anyone who is looking for beach holiday should look elsewhere.

Room Tip: I believe all rooms have an distant ocean view. I think there is the small difference in the distan...
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  • Stayed December 2012, traveled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, February 26, 2013
Dear traveler,

Thank you very much for taking the time to write this very detailed and kind review.

I am particularly pleased to hear that you felt welcomed and well taken care of upon your arrival on Easter Island and the explora lodge.

explora’s outdoor BBQ lunches are set in idyllic locations in order to give explora travelers time to “just be” in a beautiful place as opposed to our explorations by foot, boat or bike. explora’s philosophy is to give plenty of time to stop and contemplate, to see with new eyes and return home with a new sense of understanding of nature.

We hope to welcome you back at on of our other lodges in Atacama or Patagonia or nomadic Journeys through Argentina and Bolivia. After visiting one explora lodge, you are entitled to the benefits of our CESA, a recognition program with benefits including rate discounts and room upgrades for repeat guests. For information, please visit our website.

Thank you very much.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level 6 Contributor
122 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed January 10, 2013

Easter Island is not big and it takes only a few hours to go around and you will immediately find out that Explora is probably the best hotel in Easter Island, though there are a few competitors being built around near the airport area. The service at the hotel was very good. The new general manager is also passionated about making the Explora even more better place. The guides were all very good but some spoke better English then others. Very nice hotel and Easter Island was also a nice place to visit.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, February 26, 2013
Dear traveler,

Thank you very much for your very enthusiastic review. I am very happy to read you enjoyed all aspects of your explora experience.

Please know that after visiting one explora lodge, you are entitled to the benefits of our CESA, a recognition program with benefits including rate discounts and room upgrades for repeat guests. For information, kindly visit our website.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armonk, New York
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 31, 2012

We just stayed for 3 nights at the Explora Rapa Nui and had a really good experience. Being on Easter Island, in of its self was truly amazing. The hotel was very nice. Our room, as they all do, had a nice view of the ocean although it was quite a distance away. It was a very comfortable room. The all inclusive buffet breakfast was good with an adequate selection of fruits, cereals, bread etc. and they would make omelets and pancakes if you requested it. Lunch and dinner was very good as well and on one day were we did not like the selection, they made us grilled chicken and mashed potatoes. The excursions are what really made this resort special. They were well organized and the guides were so knowledgeable. We especially loved out guide Naty. In addition to showing us the archeological sites, she knew I liked taking photos and made sure we were at the site at the right time of the da

Room Tip: Any room is great
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  • Stayed December 2012, traveled with family
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, February 26, 2013
Dear traveler,

Thank you very much for your enthusiastic review. I am very happy to read you enjoyed almost all aspects of your explora experience.

I am happy to read that our excursions made your journey special. That is part of the explora way of travel. The road to discovery is an adventure in itself, with walking, biking and at some explora lodges horseback riding on equines from explora’s own stables, and even peering deep into space through a private observatory.

Please know that after visiting one explora lodge, you are entitled to the benefits of our CESA, a recognition program with benefits including rate discounts and room upgrades for repeat guests. For information, please visit our website.

Yours sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, FL
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 22, 2012

The local guides at this beautiful resort will enhance your enjoyment of one of the most mystical places on the planet! Be sure to take as many excursions as your time will allow! We were fortunate to be on the island during the Annual Rapa Nui Festival in early February. In addition to the excursions around the Island, we enjoyed the singing, dancing and competitions associated with the Festival. The resort provided transportation to the various events. The resort is all inclusive and the food, wine and drinks are excellent. All the rooms have lovely views. Note: the resort is a fair distance from the beach and from town, but the resort provides transportation to town. This was our second experience with Explora. Our first was Hotel Salto Chico in the Torres del Paine National Park. Explora provides amazing experiences!

Room Tip: All 30 rooms have lovely ocean views!
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exploraSA, CEO / Gerente General at explora Rapa Nui - All Inclusive, responded to this review, February 26, 2013
Dear traveler,

Thank you very much for your enthusiastic review and continued loyalty to explora. I am so excited to read that you enjoyed Easter Island around the time of the annual Tapati festival in early February.

Tapati is an island-wide tradition dating back nearly four decades. The festival is a celebration of Rapa Nui pride, poise, coordination and creativity, with close to 40 cultural and sporting competitions drawing locals and visitors alike. And if I may add, I think there is no better way to experience it than at Posada de Mike Rapu with explora Rapa Nui. explora travelers can jump right into the excitement and participate in some Tapati events along with explora staff. It’s truly special time to be on Rapa Nui.

We hope that we may welcome you again - maybe to explora Atacama.

Sincerely,

Jesús Parrilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about explora Rapa Nui - All Inclusive

Property: explora Rapa Nui - All Inclusive
Address: Te Miro Oone S/N | S/n, Easter Island 2770000, Chile (Formerly explora Rapa Nui)
Phone Number:
Location: Chile > Easter Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Easter Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — explora Rapa Nui - All Inclusive 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Our lodge was the first in South America to obtain LEED (Leadership in Energy and Environmental Design) certification from the United States Green Building Council.Our lodge, which opened in December 2007, was built on 9.6 Hectares (23.7 Acres) of land situated on a hill in the Te Miro Oone area, and overlooks the ocean. This is in south-eastern Rapa Nui, 8 kilometers (4.9 Miles) from Hanga Roa, the most populated part of the island.All of the 30 rooms, which extend to the north and south from a central building, have excellent ocean views. The lodge has welcoming indoor spaces which integrate aspects of the local culture.The design is intended to have minimal impact on its surroundings. The lodge is built on a site which is inappropriate for agricultural use and has no archaeological remains. The flora surrounding the lodge has been maintained intact. ... more   less 
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Also Known As:
Explora Rapa Nui - Posada De Mike Rapu Hotel Easter Island

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