I had mixed feelings about this hotel - it has, without a question, phenomenal and very comfortable rooms. They are well decorated, modern, and comfortable - we appreciated having this private space to unwind after several days of hostel-like accommodations in Torres del Paine trekking. The orange juice included with their free breakfast is awesome - fresh squeezed.
What wasn't great about the hotel was that it lacked much "soul". The lounging areas didn't invite you to linger (no one was), and it always felt a bit empty / transient. It's at the far end of town, a 10 - 15 minute walk from the train station, and since we were going to town at least once a day, and several days multiple times, it became a real drag to constantly be hiking back and forth. If you can't fathom staying in anything but the nicest rooms, stay here. I think there might be less "classy" but better hotel options elsewhere in town, however.
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