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Sigma Inns and Suites
Ranked #1 of 3 Hotels in Melville
Reviewed January 27, 2014

We stayed at the Sigma Inns and Suites for one night in December 2013. Friendly staff at reception desk. Clean, well maintained suite with very comfortable King size bed, kitchen area with fridge, microwave, 2 burner hot plate, sink, cupboards with cutlery, dishes, etc. Quiet. Our only issue was the TV, the picture was not clear on any channel.

  • Stayed: December 2013, traveled on business
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1  Thank Auldene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you very much for your five star review! We are so thrilled to hear that you had an enjoyable experience at Sigma Inn and Suites and that our facilities and service exceeded your expectations. We structured this hotel to provide all of the conveniences of home, away from home, so that guests feel comfortable on their visit to Melville. We are always happy to hear that guests find our suites to be convenient and visually appealing.

I am very sorry to hear that the television was not functioning properly and apologize for any inconvenience this may have caused you. Our cable signals are often out of our control since external factors such as weather can play a large role in the clarity of our televisions.

Thank you again for your wonderful review-- we are looking forward to your next stay with us in the future!

Warm regards,

Reena Sandhu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 - 42 of 48 reviews

Reviewed December 18, 2013

This is not my first visit to Sigma Inn & Suite, Melville SK. Toiletries non existent, garbage not emptied, dishes taken to be washed and not returned- had to take disposable cup from breakfast room for morning coffee, numerous calls to front desk to rectify situation and was told 'tomorrow it will be fixed'. STILL WAITING ...

  • Stayed: November 2013, traveled on business
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3  Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you very much for taking the time to review our hotel and for providing valuable feedback that we can use to improve our practises.

I am very sorry to hear about the deficiencies in your room and our front desk staff's delay in rectifying the situation. All hotel staff are trained regularly to provide the best customer service to our guests to ensure that they are comfortable and well taken care of during their stay with us. However, it sounds as though you had a difficult time receiving that level of service, for which I sincerely apologize. Please rest assured that your concerns will be addressed with the staff to avoid similar problems in the future.

I hope that you will stay with us again in the future to experience the improvements that we have made since your last stay. We strive to exceed your expectations and hope that you will leave us next time feeling as though your concerns were addressed.

Warm regards,

Reena Sandhu

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Reviewed December 13, 2013

Finally a nice place to stay in Melville!! Overall very happy just a few minor complaints.
Nice clean rooms although the soap and shampoo were empty.
A highchair would have made breakfast much easier.

  • Stayed: December 2013
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1  Thank JJKPeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you very much for your positive review of Sigma Inn and Suites and for providing useful feedback for how we can improve our hotel. We take all guest's feedback very seriously and use it as valuable information to help us improve our facilities and practices.

I have brought up the empty shampoo and soap issue with housekeeping staff as a friendly reminder that all bottles must be replaced for every new guest. I apologize for any inconvenience this may have caused you and would welcome you to contact the front desk should you require any items for your room in the future.

Your suggestion for a high chair in the breakfast area is a very good one that we will definitely implement for the convenience of our guest's with infants.

Thank you very much again for your review and we look forward to your stay with us during your next visit to Melville!

Warm regards,

Reena Sandhu

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Reviewed November 27, 2013

I have stay at this hotel a few time now and will keep on staying at this hotel. The staff is really friendly espically Ranbir (I think he wanted me to put it here ;) ). The customer service is top of the line. For a small town this is the place to stay!! Every room I have been in has a Kitchenette and is very clean and quiet.
Every morning they offer a free breakfast and when you are on the road just what you need to jump start your day!
Can't miss this place right across from A&W!!

SIGMA RULES!!

  • Stayed: November 2013, traveled on business
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Thank simhank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you sincerely for your wonderful review of Sigma Inn and Suites! We are so happy to hear that you had a great stay with us and that you are a loyal guest to our hotel. We are also thrilled to hear that our staff welcomed you graciously and accommodated all your needs to make you comfortable during your stay. I will be sure to pass your message on to Ranbir, and I'm sure he will be very happy to hear that he exceeded your expectations.

We look very forward to welcoming you once again during your next visit to Melville!

Warm regards,

Reena Sandhu

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Reviewed November 18, 2013

A good place to stay a brand new hotel with nice rooms and friendley staff.Was located close to everthing the kitchenets were good with a decent size fridge and with a free breakfast makes this a smart choice to stay here i would recommend this hotel to anyone

  • Stayed: November 2013, traveled on business
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Thank Nathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

We are thrilled to read your wonderful review of Sigma Inn and Suites! We very much appreciate that you took the time to share your impressions of our hotel with the Trip Advisor community and made such positive comments regarding our accommodations and customer service.

We are looking very forward to your future stay with us and hope to exceed your expectations once again.

Warm regards,

Reena Sandhu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

For work,it's perfect, its the newest hotel in the community,with the popularity of hockey, travelling teams now have a closer place to stay,than commuting to Yorkton.For my work its just as convienient.When I went theyre still working out the details,but next visit I'm sure it'll get completed. Rooms are new and fresh,suitable for long term stay on business,as there are kitchen suites available.With a decent sized fridge,and microwave oven,plus sink and counter your mini kitchen helps a lot.Bring your own pots and other cookware, as mine had none.

Found theyre a little behind on house keeping, as i noticed on my check in days,the room wasnt made 2 times when i came in after 4 pm, but they got to it. Decent internet, but bring your own CAT5 cable and then its uninterrupted service.

They gotta work a little bit harder on their breakfast room choices, it was a little slim pickings, and find a better dispenser system for cold cereals, not just big bowls on a stand, filled with cereal you gotta scoop out on your own, with no untensils to use,and coverered in saran wrap. That to me seems unhealthy.

Because of ease to get to, I'll stay again, its cleanest of all the choices there, plus there are coroporate rates available, but ask ahead when booking. Desk staff is nice,but some billing confusion seems to happen and not only to me, but others ive talked to, regarding the hotel holing on to your pre-auth payment, well after you leave, and not automatically refunding it, so if you dont watch your statements, youll pay for more than you'd think. Maybe its a glitch, after 2 calls, they got mine fixed.

Room Tip: ask for coroporate rates, confirmation numbers helpful!
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  • Stayed: September 2013, traveled on business
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Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you for taking the time to review our hotel based on your experiences during your stay. We take into account all of our guest's feedback and view it as valuable information to help us improve our practices.

We are very happy to hear that our accommodations were suitable for your stay on business. Our kitchenette suites are very popular as they provide all the conveniences of home while away from home. However, we are sorry to hear that our breakfast was not up to your standards. We have tried to provide a wide spread of food items to accommodate all tastes, and are continually adding items to the menu to improve the variety.

We are also sorry for the inconveniences that the billing may have caused you. Because we process all payments using an external system, there are often glitches in the system that result in scenarios like yours-- however, our staff is always happy to rectify these situations once they are brought to their attention, as it is never our intention to inaccurately charge our guests for their stays.

Thank you again for your review and we look forward to your next stay with us at Sigma Inn and Suites.

Warm regards,

Reena Sandhu

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Reviewed October 30, 2013

Relatively new hotel (a couple of months) and generally very good. Stayed as part of a conference - rooms are clean,spacious and comes with a fully equipped kitchenette. Only used the fridge for cold beverages but it was handy and practical. For the reasonable price we paid breakfast was included however the conference provided breakfast so we did not test the included meal. Wireless internet was free which is nice but it was a little wonky. When it got busy in the evenings we found it dropped the signal fairly often. However, we found this throughout the City of Melville (smallest city in Saskatchewan) with our phone coverage and 3G as well.

Staff were friendly and helpful - Overall I highly recommend it.

  • Stayed: October 2013, traveled on business
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Thank Dean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reena_WFD, Owner at Sigma Inns and Suites, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank for your wonderful review! We are very happy to hear that our hotel exceeded your standards and that you were well accommodated during your stay. We are always happy to hear when guests leave our hotel feeling satisfied.

We look forward to hosting you again during your next visit to Melville, and thank you again for taking the time to write such a positive review.

Warm regards,

Reena Sandhu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sigma Inns and Suites

Address: 210 Service Road, Melville, Saskatchewan S0A 2P0, Canada
Phone Number:
Location: Canada > Saskatchewan > Melville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Melville
Price Range: $118 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sigma Inns and Suites 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
78 Rooms. 66 of 78 are double bedded queens rooms and 12 are deluxe king rooms. The double bedded queens all have kitchenettes to include microwave, fridge and stove top. The property is newly opened July of 2013. ... more   less 
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