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“Waiting forever! No service” 1 of 5 bubbles
Review of Pizza Hut

Pizza Hut
Ranked #37 of 50 Restaurants in Steinbach
Cuisines: Canadian, Pizza
Dining options: Dinner, Seating, Waitstaff
Restaurant details
Dining options: Dinner, Seating, Waitstaff
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Waiting forever! No service”
1 of 5 bubbles Reviewed December 9, 2012

Me and my girlfriend went to this Pizza Hut at 2:15, the place was empty but it still took ten minutes to get seated! Once we got seated it took another ten to fifteen minutes to give us menus. Once we got our menus we ordered our dinks and food hoping to speed things up. After waiting another 20 to 30 minutes we still didn't get our drinks and the waitress never came back to our table to give us our drinks or tell us what was taking so long. (As the restaurant was empty) there was another couple that came in and got their drinks so we left without getting any of the stuff we ordered!! I've also been there many times before and they get the order wrong almost every time! Worst service ever!! If you want pizza in steinbach do not go here!! Would rate it a 0 but can't..

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank JosephBoisjoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Visitor rating
    2
    2
    3
    3
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Steinbach, Canada
Level Contributor
14 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Worst Service ever. 70 Minutes, No food. Bad management.”
2 of 5 bubbles Reviewed December 4, 2012

This visit was the worst service even in a Steinbach restaurant. It was on December 2nd from 4:00 PM to 5:10 PM. Normally the food is average and would rate a 3 (occasionally a 4). The service has often always been a bit on the slow side, one time we did not come back for 6 Months. We arrive at 4 PM to a nearly empty restaurant. It took 10 minutes for a Waitress to check on us, so we ordered immediately to avoid further delays. By about 4:20 the restaurant was nearly half full. Everyone got water & drinks, and orders were taken. Then they abandoned us. Almost one came back to any of the tables for over 30 minutes. I did not watch for everything, (as i was not expecting terrible service) but for most of the restaurant, no one got any appetizers, salads, soups or any other food by 4:00 PM. No one came to tell us what was going on. No waiters, no hostess, no management. The least they could gave done was bring some free breadsticks & explain the delays. At 5:10 PM, a family of four gave up waiting & walked out of the restaurant. An older couple who were just seated, saw what was going on & walked out, thus the North side of the restaurant was now empty. After 70 minutes, not even a salad, with no waitress & no management, we walked out. The West side of the restaurant was full of customers that look restless, i assume the trend continued after we left. Poor Management has caused a half restaurant full of customers (30+) to become upset at them, word of mouth will compound the problem. This time i would have rated it a ZERO (but ONE is the lowest rating). Only because the food was usually decent in the past, i have rated a 2 this time, to be fair. If any were first time customers, they might never be back. After that long wait we went to McDonalds & got fast & fabulous service. Having been to the superb Boston Pizza in Winnipeg, i expect they will dominate the Pizza/Italian Food market in Steinbach, given the current competition. We will not be back to Steinbach Pizza Hut for a while, (with Boston Pizza coming, probably a long time) hopefully Management will clean up their act by then.

  • Visited December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank BaronS54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
79 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Something is wrong inside...”
2 of 5 bubbles Reviewed August 30, 2012

Can't put my finger on it but it must be management. One waitress was friendly and had a smile the hostess was curt. We ordered 10 minutes ahead on the road and got to an almost empty restaurant at noon. So had we seen this and not ordered already - likely would have went elsewhere. The pizza was edible but it's appearance and taste/texture was like it had been reheated for the 3rd time. They have buffet at lunch and with it not being busy we surmise we got one that had been sitting for awhile instead a fresh flavourite that we were anticipating. We can't say that for sure. Everyone had some form of digestive irritation of varying degrees in the afternoon. Atmosphere just like the food. The girl that took payment asked how everything was, I said a hesitant ok - she never asked anything more from that so I just left it. She likely knew what we had gotten.

  • Visited August 2012
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank StakeLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
233 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
“Nice service staff, average meal”
3 of 5 bubbles Reviewed July 20, 2012

Typical meal I guess... Only complaint would be that there was easily 5 minutes between the meals coming out. Since everything was pizza I cant quite explain it. The place only had 4 tables going so the kitchen wasnt busy. Food was ok, service was very good. Our server was attentive and kept the drinks full.

  • Visited July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank leigh b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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