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“Wow, this was just sooo bad!”
Review of Glen Usk Hotel

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Glen Usk Hotel
Devon
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wow, this was just sooo bad!”
Reviewed July 8, 2013

Firstly we were charged £100 per room due to late rooms. This wasn't resolvable. The room was beyond dated, head board stained from 1000's of sweaty back from years of use, the bathroom was clean, but very poor indeed, the windows had to be propped with what ever was to hand, such as bathroom bin, tv (that didn't work anyway) remote as all the sash cords were broken. This was a mini heatwave, thus really needed fresh air. The bathroom towel rail was on and very hot, but you can't switch off!! This is a very very tired hotel, feels like you'd imagine a DSS hotel.
Now breakfast, given the look and feel of the hotel you can imagine the quality of food, so scrambled egg on toast & coffee felt safe, no, I was wrong. The scrambled egg was cut from a tray, tasted horrible and the coffee was undrinkable.
Never ever again!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank stevethehop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, July 16, 2013
Thank you very much for taking the time to provide us with your feedback, following your recent stay with us.

I really was very sorry to read your comments, we agree that there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling maintenance programme. Your comments have been noted and a review of what more immediate improvements can be made is currently being discussed.

Whilst we know we have improvements to make around the hotel, we really do pride ourselves on our quality of food and hospitality so I was very sorry to learn that the food quality did not meet your expectations on this occasion. This was particularly surprising as we have continued to receive good comments about the food provided. Again I am sorry that you did not feel this was the case.

Please be assured that all of your comments have been taken on board and we are sorry that you do not feel able to return to us again in the future.

With Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Burntwood, England, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2013

Just returned from a great weekend at the Glen Usk. It may be a budget hotel but it does not lack that special bit of attention that makes your stay enjoyable. The hotel may be a little worn but clean rooms, good food, great staff and a nice little terrace to enjoy your drinks on mke up for worn carpets and furniture. Overall we had a great weekend.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, July 9, 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team at the hotel who will be pleased to read them.

We agreed that there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling programme, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We do hope that you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 2, 2013

Recent trip with National Holidays for four nights. Food on this half board deal was well above average for coach trips. Very freindly staff who go out of the way to please. Even stocked Welsh Micro Brewery Bottled Beers for us during our stay, they said just tell us what you like and stocked it. Nice beds, room was a fair size. Helen the manager is a gem.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank geoffrey f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, July 9, 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team at the hotel who will be pleased to read them.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Level Contributor
140 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 1, 2013

I recently stopped here on a National Holiday weekend no complaints at all,luckily we dropped on a front room with view which was nice .The room was spacious and clean,one of the most comfiest beds i have ever slept in,plenty of tea and coffee which we took advantage of.Good choice for you evening meal and very nice so was breakfast ,staff seemed to now what they were doing.One little thing was that there were three bus parties in at the same time I know we all had different dining times,we were the first but as you know when it is feeding time we dont listen to much especially when we are told to sit at certain tables.It may be an idea to put different coloured serviettes on the relevent tables for each bus party us oblivious guests maybe able to understand instructions as well as colours.This will hopefully help your greeter in the dining room do his job like he wanted to do and not chase us about.On that note i will definately use this hotel again as a base as it is good value for money and is in the perfect location.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wezer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, July 9, 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive and constructive comments and have passed these on to Helen and her team at the hotel who will be pleased to read them.

We certainly look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 29, 2013

If you want a glimpse of holidaying at home as it used to be, Glen Usk is highly recommended - sitting on the veranda on a sunny morning, you may even manage to go all the way back to Victorian spa days. Even if you are just looking for a very good value place in central Wales with no major regrets and plenty of hospitality, the recommendation stands. If dated decor and a few worn through patches in the carpet, single glazing and sheet and blanket bedding puts you off, you should probably go somewhere else.
We stayed two enjoyable nights. Staff is putting in an impressive effort, and still manages a friendly and relaxed attitude. Our room was a nice size and generally clean. The decor is quite dated, but not falling apart. It seems the philosophy is to do a rolling refurbishment with good quality items at longer intervals, rather than gutting the whole place and putting in cheap flat packs every five years - there was newer furniture in the reception area and the bar that also seemed good and robust. An exception may be the new TVs in the rooms, where 19" may be a bit small for people with less than perfect eye sight. Comfortable beds, though I prefer duvets to sheet and blanket. Insulation, whether for sound or temperature, is not the best. Good pressure and temperature on shower, but as others have also advised the only toiletry provided is soap so bring whatever else you need. Good breakfast with bacon, beans, runny yolk eggs, and decent sausages, toast, a few choices of cereals and juices, yoghourt, and tinned fruit salad.

Room Tip: I'd imagine the views from the front rooms facing the green square in front of the hotel are nic...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Lyngsoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, June 5, 2013
Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us.

I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them.

We know there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, which does help us to overcome this and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 24, 2013

You will not get 5 star luxury at this hotel, but you are not paying for it. However, you will get comfortable, clean warm rooms with plenty of space and quite large bathrooms. The dining room is huge and really well set out (the tables for 4 are a little bit small for the size of the meals provided) and the food is excellent, and the staff and friendly and helpful. We stayed for one night on a coach tour on our way to Lllangollen, but would certainly recommend this hotel. The Sun terrace at the front is a lovely place to sit on a sunny Sunday morning before breakfast.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew P, Hotel Group Operations Manager at Glen Usk Hotel, responded to this review, May 30, 2013
Many thanks for your recent review.

I was pleased to read you had an enjoyable stay at the Glen Usk Hotel. I will pass your comments on to Helen and her team who will be very pleasd to hear them.

Once again many thanks.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 17, 2013

My partner and I have just returned from a 5 day break at this hotel, part of a group of recycled teenagers !! We cannot fault this hotel in any way, it was extremely well run by hard working manager Helen who really led by example with an efficient and pleasant staff. We stayed in room 113 which has received some negative comments from another reviewer on this site but I really cannot understand what some people expect for their money. We found the room clean and comfortable, the service at the hotel was excellent and the chef must be complimented on the standard of the food. We are not a couple of old fogies who don't get around , we take many holidays throughout the year so I feel we are able to give good comparisons between one hotel and another, Very good value for money, thanks Helen and staff for a really enjoyable stay. Shame about some of the weather but us mere mortals have no control over that !!

  • Stayed May 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank shelagh t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at Glen Usk Hotel, responded to this review, May 20, 2013
Thank you for your recent review of your stay with us recently.

I was pleased to read your positive comments and have passed these on to Helen and her team, I know they will definately be pleased to read them.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glen Usk Hotel

Property: Glen Usk Hotel
Address: South Crescent, Llandrindod Wells LD1 5DH, Wales
Location: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Llandrindod Wells
Price Range (Based on Average Rates): $
Hotel Class:2 star — Glen Usk Hotel 2*
Number of rooms: 79
Official Description (provided by the hotel):
Located in the centre of Llandrindod Wells, overlooking Temple Gardens the Glen Usk Hotel offers a warm welcome for all visitors, whether the group or coach visitor, conference delegate, independent or family holiday makers and business visitors. The hotel boasts a restaurant overlooking the gardens with a fine table d'hote menu and a spacious lounge bar with access onto the ornate veranda. Entertainment for residents is held on a regular basis. There is a lift to all floors. ... more   less 
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Also Known As:
Glen Usk Hotel Llandrindod Wells, Wales

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