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“Better than expected”

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Warner Leisure Hotels Bodelwyddan Castle Historic Hotel
Ranked #1 of 2 Hotels in Bodelwyddan
Certificate of Excellence
warrington,cheshire
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Better than expected”
Reviewed September 1, 2013

To start with, the location is great! Beautiful setting in a nice area with lots of places to see. ( Do a bit of research first) The food was ok, some of it very good, but I found it a bit too salty for my taste. The service in the restaurant also very good. The entertainment was excellent, although I have to agree with other reviews that Simon, the main man, was a little bit OTT. but he was fine for us. His team were excellent, going that extra mile to make you feel welcome and have an enjoyable break, they suceeded! We had 2 rooms, both very good and well looked after by again a good workforce.Our grandkids came down for the day (small fee over 5 years) and loved the grounds. Great play area, lovely woodland walks and a maze I tried to loose them in, but failed!
Places to go:
Try Llandudno, nice seeside town. Walk along the pier, take a tram, cable car or even walk to the great Orm.
Bodnant gardens. A National trust site, beautiful gardens, good walks, wheelchair routes.
Betws y Coed. Good tourist area for relaxing or going on walks. (try Swallow Falls, about 7 miles round trip)
Llangollen. A bit further a field but a nice town with good scenery.
As I said before do your research and have a great time at Bodelwyddan Castle.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank kennyg345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, September 5, 2013
Hello,

Thank you for your lovely comments, I am happy to see that we beat your expectations!!

Yes, we are very lucky to be in such a beautiful area, and so close to so many beautiful local attractions. Llandudno is one of my favourites, with its beautiful pier that you can stroll down with an ice cream.

Thank you again and look forward to possibly seeing you again in the future.

Gary Johnson GM
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Traveler tips help you choose the right room.   Room tips (573)
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English first
Birmingham, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 1, 2013

Just got back from a week at the castle our second stay this year, we are a group of ten people of mixed ages the eldest being 84 and the youngest 50 this time we were celebrating my cousins 30th wedding anniversay we had our own celebration in the walled garden were we relived the wedding and had cakes and champagne and while my cousin sang we all danced it was truly wonderful. Once more the food was excellant and the boys and girls in the entertainment team are amazing in their shows. Marvellous as simon would say. Overal we had another excellant holiday enjoyed by each and everyone of us, keep up the good work.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank maxwellsilverhammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, September 5, 2013
Hello,

How lovely that you chose Bodelwyddan Castle Hotel to celebrate your cousin's 30th wedding anniversary. I am happy to see that you had such a wonderful time.

Thank you for the wonderful comments about the food and our fabulous team, I will be more than happy to feed this back to them all.

We hope to see you again soon!!

Gary Johnson GM
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Stratford-upon-Avon, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

Right! Let's start with the good stuff first! This was our 3rd Warner break, and it outshine the previous two by a mile! As far as location is concerned Bodelwyddan is stunning, upon arrival we were greeted by a lovely gent at the entrance who helped me find a parking space as close to the castle as poss (I'm a little disabled) and we were treated so well from that moment on! Every member of staff was so helpful, courteous and friendly, they truly are a credit to themselves and the management team they work with....for that alone we thank you! Our room was excellent, we'd asked for easy access and got it! Lovely decor, huge bed and so peaceful! Onto the food!.....breakfast was great, the quality of the bacon and sausages was wonderful! (I'm aware that might sound silly, but there's nothing worse than fatty bacon and bland bangers!) Our waitresses were lovely, so helpful and quick, the only complaint about breakfastime was the tea and coffee could've wasn't good! Moving onto evening meal!....mixed bag really....one night the food was awful! Curried courgette soup tasted like wallpaper paste, and the fish n chips were not nice! Following night however...brilliant! Food was 1st class! So I can only assume the chef had been replaced from the night before! However, through it all, service was faultless! (Note to management, hang onto your staff..they're incredible!) Now for the not so good! I really think the entertainment package should be reassessed, ok I appreciate all tastes should be catered for, but we paid a considerable amount of money to attend a Motown themed weekend, and while it's true we were entertained by soul singers every night we were also subjected to crass quizzes, rip offs of call my bluff, and a completely incompetent D.J. All of which were presided over by the most loud, obnoxious compere I've ever seen! He truly was awful, from his ill advised ridicule of guests to his inability of getting answers to questions right! He had an incredible knack of stopping the flow of an act by hogging the Mic to tell us all repeatedly how marvellous everything was! We know...that's why we're here! Shurrup and let the act carry on! I'd been talking to a member of staff about him and the response I got was "yes I know...he's not everyone's cup of tea!" Arrgh! Anyway, enough of this bitterness! Just know that apart from the worst compete (or as he likes to be known..entertainment manager!)..Bodelwyddan castle is first class! I would recommend it to one and all! And I will definitely return! Albeit with earplugs for when the compere comes on! Oh, and just one more thing!.....I have to mention the afternoon and evening singer, think his name was Uche Eke....fabulous! World class voice and a nice fella to boot! My wife and our party made sure we saw his every performance! Warners take note...get him on the main stage! Stop the daft games and shove Uche on....you'll fill the place! Thanks!

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank thechaplet59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, September 5, 2013
Hello,

Thank you for taking the time to post your comments on to tripadvisor.

I am happy to see that overall you really enjoyed your time with us. We have had so much feedback with regards to the entertainment and how much everyone loved it. I am sorry that it was not completely to your taste.

I will also pass on your comments to our head chef who will be happy to look into this and rectify any problems. Without our guests feedback we cannot act on improving all aspects of your holiday experience, so we thank you again for your leaving your thoughts.

Kind regards Gary Johnson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 31, 2013

I booked this as a birthday present for my partner. We arrived on the Monday and had a speedy check in and found our room 617 which was in the Williams Village. This is probably the furthest room away from the hall ( I was under the impression when we booked on line, that the standard plus was closer to the complex and I am only grumbling as the other half is recovering from a knee op which is still troubling him and gave him some grief on the walk up and down. I did mention this at reception after viewing the room but were given no alternative. )That being said the room was clean and spacious with a shower over the bath. The bed was two singles pushed together, which to be honest I am not a big fan of, as there is always that big gap of the bed divide between you. Give me a proper double bed any day!!!
Tuesday was the Birthday Boys Big Day, we started off with a quiz in the Mulberry bar, then I had my nails professionally done by Alex while my man went to the first of Pete the chef's, Masterclass cookery lesson where he learnt to make pasta. We met up again and had a go at the rifle shooting which was excellent fun and we both scored a bulls eye.
Then it was on to the next chefs Masterclass again with Pete. This time we were shown how to make risotto and got to sample it too!
After that we went to the Elby bar and had the deluxe tea for two. It was huge with sandwiches, scones and 4 pieces of cake as well as tea for two . Definitely not for the faint hearted but well worth the value and it was his birthday!!!!!
Our next event was the Get Set Gourmet, where two contestants get to prepare a meal with the hotels top chefs. My man was in heaven when he got to cook again with Pete and from their rather unimaginative ingredients both contestants made excellent starters, main course and sweet which the audience judged and he won!!!!! We all got to sample the fruits of their labours and Kev got to keep his chefs hat which Pete kindly signed for him.
Well I thought that was it , there did not seem anything more he could take part in but I was so wrong. We were chosen to take part in the Perfect couple which was a great laugh and was won by Mark and Joanna (who the next day proposed in front of all of us to his lovely girlfriend . Congratulations both of you )
Our other days were not so jam packed but we enjoyed wandering around the grounds and castle. Top marks to the staff for being so friendly from Lucy our table waitress who always made sure we had water on our table and always had a big smile, to Neil the bar manager and Rob who served the Pimms on the best of Brits Fete where we had a go at sheep racing , hook a duck etc all in aid of the Royal British Legion.
The entertainment team worked really hard with brilliant performances every night as well as hosting the quizzes and other events
But special thanks have to got to Pete and Keith the two chefs who really made it a birthday to remember for my man.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, September 5, 2013
Hello,

What lovely comments, I am so happy to see that you had such a wonderful time with us.

It seems that your partner enjoys cooking, and a big well done for winning the Get, set Gourmet!!

I am sorry that on this occasion your room was not the perfect room for you, but if you book again, call us direct and we will be happy to help you find the perfect room for you.

I am so happy that your partner had such a great time on his birthday break and we hope to see you again very soon.

Regards, Gary Johnson GM
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Liverpool, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 31, 2013

My husband & i stayed for two nights 23rd to 25th August, the staff are fantastic & can't do enough to help, the room was lovely even though it was a standard it was spotless. The food was really good with plenty of choice. I only have a couple of little niggles. That the restaurant closed too early last sitting was 8pm, & the other was we could'nt get a seat to watch the show so sat outside the bar as we could'nt get a seat in there either, we had a couple of drinks then back to our room to watch TV. But all in all we had a lovely time & would go back.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dot R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, September 5, 2013
Hello,

Thank you so much for your feedback, I am happy to read that you enjoyed your recent stay with us and that you would love to return and spend some more time with us.

I am sorry that you feel the restaurant dining times were not suitable for yourselves, this is something that we can look at and review with the restaurant management team. We have also had a re-count of the seating in the entertainments hall and we have plenty of seats for everyone. I understand that on occasions when busy, some of our guests may occupy a larger seating area that they do not need. In these times, my team are more than happy to assist in finding you a lovely table.

Please, when you return, if you need anything at all, we will be more than happy to help.

Gary Johnson GM
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Cardiff, Wales, United Kingdom
1 review
Reviewed August 30, 2013

What an absolute gem of a hotel, right from arrival to the day of the departure the staff remained friendly, dedicated, enthusiastic and above all professional. Every single member of the team became our friends. Having mentioned my intention to propose to my partner whilst staying there Simon, Dawn and Bo flew into action and made it an even more memorable evening for which I will always be grateful. Every single aspect of this facility was to an incredibly high standard, the food was exceptional, the room was excellent, the spa facilities excellent , the grounds amazing, the entertainment team marvelous,extremely talented and professional. My only criticism is that our break at Bodelwyddan Castle had to come to an end. The whole experience was of a high quality and deserve recognition for the outstanding service. Mark and Joanna .

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, August 31, 2013
Hello,

I am so happy that you chose Bodelwyddan Castle hotel to celebrate your very special evening and create some everlasting memories.

How wonderful to see that my team helped you assist in proposing to your partner. Please accept a huge Congratulations from Myself and my team and we wish you all the best for your future together.

Thank you so much for all your lovely comments with regards to the team and the hotel.
We hope to see you again soon!!

Gary Johnson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughton, United Kingdom
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed August 29, 2013

Stayed at Bodelwyddan Castle Hotel for a four night break using it as a base to tour North Wales.
Pleasantly greeted while still in the car on arrival by a lady who asked if we would like our cases taken to our room. The gentleman delivering the cases to us was not the happiest of souls even when we did tip him but perhaps he was having a hard day.

We had a standard room with a patio. It was of a good size, clean and bright. No need to pay for the better quality rooms really unless you are ultra fussy.

Food was really excellent with a reasonable choice.

We did not take part in day time activities as we were touring and it is a good base for the main tourist spots of North Wales. Going to the top of Snowdon by train being one of our main highlights.

After dinner we quickly learnt not to go directly into the entertainment area as the first part of the evening is taken up with old time dancing which seemed to attract three or four couples at most on to the floor. I know that everyone has to be catered for but there must be so few people now that have even heard of things like the Brittania Saunter or Mayfair Quickstep let alone be capable of dancing them that it must be time to consign it to perhaps an afternoon tea dance. After this dancing each night there is a quiz or holiday camp style game which we also avoided.
Once all of that is out of the way the trio play music for dancing from the era of most of the guests (we are not far off 70) which is good although a change of beat occasionally or even a few more modern songs would be even better.

The shows by the entertainments team were really first class. They are very talented and put in a lot of effort. Not too sure about the entertainments manager however who is, perhaps, a little too brash and should give up “insulting” people until he learns from a proper comedian how to do this and make it amusing. Currently he appeared to be upsetting the few that he picked on. This same gentleman also told us at the welcome show on the first night that all of his team and indeed all of the other teams in the hotel were the friendliest of any in the Warners group. We would agree with that as all staff were very chatty with a great attitude. The only exception to this was the entertainments manager himself who totally blanked us at least three times whilst around the site which was very noticeable compared to other staff members.

Just put some personal niggles in here which others may not agree with but overall this is a great hotel with great people in a setting that is truly splendid and well worth a visit.

Room Tip: Standard room with patio in Llewelyn Hall was very good
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dagetu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaryJohnson1, General Manager at Warner Leisure Hotels Bodelwyddan Castle Historic Hotel, responded to this review, August 30, 2013
Hello,

Thank you so much for taking the time to post your feedback.

Your comments have been gratefully received and we use these to regularly review the services and products we offer as we constantly strive to improve what we provide for our guests.

Hopefully next time you visit we will be even better!!

Kind regards Gary Johnson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Warner Leisure Hotels Bodelwyddan Castle Historic Hotel

Property: Warner Leisure Hotels Bodelwyddan Castle Historic Hotel
Address: Bodelwyddan, Denbingshire, North Wales, Bodelwyddan, Rhyl LL18 5YA, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Rhyl > Bodelwyddan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bodelwyddan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Warner Leisure Hotels Bodelwyddan Castle Historic Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
This stunning Grade II listed Historic Hotel has walled gardens, sweeping lawns and ivy clad turrets. Soak up the rolling Welsh hillsides, or take in the scenery from the top of nearby Snowdon. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
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