The accommodation was very good apart from the noise level of the people below us, It was a good job the apartment below us was not used until Friday of that week as it would have been unbearable, it could have done with sound proofing. Also there were odours rising from the kitchen below 'garlic'. Also the games room which had a pool table, bar football and table tennis table in it. The pool table top was torn and needed recovering, there wasn't any tips on any of the cues and the bar football game, one of the bars were completely broken, there was only the table tennis table which was usable to play on.
Liked best:
cleanliness, and secluded location
Liked least:
hearing people in apartment below, and broken games equipment etc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jun 9, 2014
Thank you for marking the accommodation 5 out of 5 in 7 out of the 8 categories ? if the overall review of 2 is a mistake. Since we converted Llofft Allan 25 years ago this is the first complaint we have received about the noise level and are naturally disappointed to hear that any of our guests are unhappy.
All guests are welcomed on arrival and asked to contact us if unhappy with any aspects of their accommodation/amenities. If we had been informed the issues mentioned in the review would have been rectified immediately. The pool table might not be to championship standard but the children of the families visiting have countless hours of enjoyment from it
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.