The facilities are clean but the customer service from the owner is appalling! THE SHOWERS ARE ALSO TERRIBLE - NO WATER PRESSURE, WATER DRIBBLES OUT AND NO WHERE TO PUT YOUR STUFF SO EVERYTHING GETS WET! Tents have to be put on a hard standing made up of tarmac and rocks which wrecks the base of your tent! Our tent is now torn. When we arrived it was raining, we had 2 cars in our party and space was limited so i parked behind my friends car so i could unload (we were sharing a tent) and the owner demanded that i moved the tip of my car wheel off the grass, and i mean DEMANDED, there was no 'welcome, how was your journey, or can i help - he went straight into being rude and aggressive (cars and tents all around us were on the grass, my car wheel was just on the grass by an inch) i was clearly unloading and attempting to watch 2 children at the same time (in the rain) and asked if i could just finish unloading which should take no more than 10 minutes, he agreed. He came back on the dot of 10 minutes clearly agitated as he walked towards me and shouted at me right in my face to 'MOVE YOUR CAR NOW' the other people in my party were really shocked (plus campers all around) my young children witnessed this and became very upset. When i asked him to lose the attitude and speak to me civilly he told me 'this is my site and i told you to move your car and you haven't'. I told him that i had clearly been unloading when he first asked me and he agreed that could unload first. I also pointed out that i was stood at my car door about to move it so if he left and stopped shouting at me i would be able to actually move it. I suggested that if he had helped me to unload it could have been done sooner. He commented that i was being difficult, which i was not. This really did spoil the whole experience. I later saw him cleaning the communal areas and said could we clear the air as we have obviously got off on the wrong footing he TOTALLY BLANKED ME! His wife then said he was very tired and why couldn't i understand how important it was to maintain the grass!!! So much for customer service!!! I explained that my wheel was hardly touching the grass and cars and tents were parked all around the site ON the grass i didn't understand the problem and thought her husband was ignorant and rude. She said 'oh well, just go and enjoy your holiday' If we hadn't actually put the tent up we would have moved sites but couldn't face it! Rude horrible little man who needs to learn customer service. (we later found out they are keen to retire and are selling the site, hence the grumpy old man.
- Also Known As:
- Brongwyn Holiday Cottages Cardigan, Wales