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“A fantastic gem of a hotel”
Review of Douglas Arms

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Douglas Arms
Ranked #3 of 5 Hotels in Castle Douglas
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A fantastic gem of a hotel”
Reviewed April 25, 2014 via mobile

My husband and myself have just spent two days in the Douglas Arms. This was our second visit. The staff are amazing,from Karen who served us lunch on our first day and then registered us and took us to our room. We were in room 16 and Karen showed us where everything was. The room was great, very spacious and plenty of room for our clothes. (I always take too many) there were 3steps up to the bathroom which had a bath and a shower. Plenty of toiletries were supplied. Along side the usual tea/coffee supplies were bottles of water and a wee box of chocolates. The towels were white and fluffy. Our dinner on the first night was served by the young man Chris who made sure everything was ok. The food is amazing, I had the slow roast lamb, which has a £8.50 supplement, but it was fabulous and well worth the extra money. My husband had the steak and ale pie and couldn't finish it all as there was too much. We did have desserts mine was a rob Roy and hubby had a double chocolate brownie both was delish. Michael and Lindsay who lease the hotel are making headway in updating it. Our second day started with a full Scottish breakfast along side toast and cereal. Lindsay served us breakfast and was very efficient and pleasant. Again the food was great (I must say sorry for not remembering the chefs name!) We spent a few hours strolling the quaint town. We couldn't manage lunch as breakfast was so filling! We did sit on the cosy big sofas and had a soft drink. After showers we went down to dinner where my husband had the haddock which was huge and very fresh. I had the chicken korma and again the chef had worked his magic. I had the cheek to have the strawberry shortbread dessert which was yummy. We retired to our room and just chilled. Next morning breakfast was again brilliant and very filling. We were speaking to Lindsay and she was telling us that they were hit badly with the high winds and storms at the start of the year. The signs outside had been blown off and they,ve been trying to get other signs organised. This shouldn't stop people going into this wee gem of a hotel. The owners are making changes throughout the hotel and doing it in a way that compliments this old building. They've kept a lot of the old fixtures and pieces of furniture while adding modern contemporary pieces which work well together. What you have to remember is its an old coach house and with all things old there will always be the need for ongoing maintenance. We are going back to the hotel for four days in june and we are both looking forward to seeing both Michael and Lindsay again and also their staff. I'm also sure that there will be more improvements to see. We wish this lovely hardworking couple the very best and hope more people use the hotel and enjoy all that it offers.From the owners, to the staff,the excellent food and the wonderful ambience this hotel made our holiday a truly relaxing experience

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank qashqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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176 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Scotland
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 29, 2014

I have known the Doulas Arms for the best part of 40 years. Back then it was a lovely hotel. In more recent years it has gone downhill, but we stayed last night and it has sunk beyond redemption. It was like visiting an old friend only to discover he had died and they forgot to bury him! No heating, exterior paint flaking off, name plate missing, the interior paintwork in need of renewal. Reception was unattended for long periods, my wife ordered soup which she couldn't finish. Following a very cold night, we were greeted by no hot water. We decided not to risk breakfast and left. Staff were apologetic, and we were not charged, but it is not good enough. You can't offer accommodation on a commercial basis and fail in so many areas. We were only in the premises for less than 24 hours but we won't be back. An old friend lost.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
3 Thank princeoverthewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Castle Douglas hotels

Midlothian
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 20, 2014

We have just spent two nights at the Douglas Arms hotel, a Great Deals offer, the hotel its self was very run down in need of refurbishment, however the landlady referred to by all staff as "She" was extremely pleasant and obliging. She and her husband have a five year lease and want to make a go of it. I wish them well. The hotel was clean and comfortable the food adequate. At first we were put in a very pokey little room, we asked if another was available - don't ask don't get - we were shown one slightly bigger but as yet not ready from the last guest, we were then offered the Honeymoon suite next door for a small extra charge, well worth paying. This room was also unready so we had to wait until about five until it was made up. the wait was worth it, however I feel I must say how utterly appalled I was at the state the previous guests had left the rooms in. No one cleans a room before departing but surely putting your rubbish into the receptacle provided as only decent and respectful to both yourself and the hotel. Rant over. Our break was extremely interesting as we discovered Wigtown, Whithorn and Isle of Whithorn these are beautiful unspoilt country and coastal towns in the southern most part of Scotland. Castle Douglas is a good central place for touring, but like most places in March very quiet with most attractions starting in April. We will revisit this area but possibly would go further south for accommodation.

Room Tip: If unhappy with the room ask to change, most obliging Landlady.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank MidlothianSlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 18, 2014

Arrived expecting the worst and was very pleasantly surprised. The welcome was good, the room and the food were excellent. Ok, the hotel does need a bit of attention in places but was far better than some I have experienced, and paid a lot more for. A two night stay in a nice location for £69 is extremely good value. We will be back.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimpat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2014

As the title explains on arrival the hotel looked uninviting.As we entered the reception was cold.We were shown to our room ,where we exspected the worst. To our suprise when we entered it was nice and warm and the decor had obviously been updated. The four poster bed was a suprise and the bathroom was newly tiled. When we phoned to book the weekend we were asked if we would like to upgrade our room to one which has a jacuzzi. We asked how much the upgrade would be and was told ten pounds. We agreed. Unfortunately the receptionist did not inform us that it would be ten pounds per person per night. i was a wee bit upset to say the least so i would advise the owners to be more specific was asking for upgrades. Now the good news . We dined in the resturuant one the first night and were glad we did. The meals were excellent as well as the service. Great value for money and big portions. We knew by the evening meal standards that the breakfast would be good and we were not dissapointed. All in all we enjoyed our stay and after a wee chat with the owner you can see that they are trying there best to better this hotel and we think with a couple of years experience and some luck as theyve had a terrible time with the storms that this wee place will do fine. We will be staying again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STEVEN LOW L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2014

On my recent stay I found my room nice enough but freezing as there was no heating in my room. The staff continually lied about when it was going to be fixed and I had to sleep with my jumper on as no other alternative heating was offered.Very disappointed and would not stay there again.

Room Tip: Take an electric blanket.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaneJock75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 14, 2014

I made a booking in January for a family room for 2 nights on 14/3/14. I telephoned hotel on 12/3/14 to check booking all in order - was advised all ok. Received telephone call at 9.20pm on 13/3/14 advising that they had to cancel booking as roof has just blown off hotel and building inspector had advised them to close half hotel! A bit far fetched I think, as no adverse weather in area and Dumfries and Galloway Building Control know nothing about it. No alternative dates offered and while they were apologetic a bit of honesty would have been appreciated, if they have overbooked on the deals they should just have said. looking at these recent reviews however i think we have had a lucky escape! would not have appreciated arriving to a freezing cold hotel with two young children.

Stayed March 2014, traveled with family
Helpful?
1 Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Arms

Property: Douglas Arms
Address: Main St., Castle Douglas DG7 1DB, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Castle Douglas
Amenities:
Bar / Lounge
Hotel Style:
Ranked #3 of 5 Hotels in Castle Douglas
Hotel Class:3 star — Douglas Arms 3*
Number of rooms: 24
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Also Known As:
Douglas Arms Castle Douglas, Scotland
Douglas Arms Hotel Castle

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