We had booked 2 nights at this Country House B & B, the first in the double room, the second in the twin room due to availability. We didn't mind the changeover as it looked like a jolly nice place to stay. We checked with the owner that everything was ok a week or two before we set off and were told there were no problems. We even phoned on the day to confirm our eta. When we arrived the owner showed us below stairs (and we all know what that means) and offered us the family's own bedroom which was basically, well, basic. The two beds had been pushed together so that you would have to climb over one other to get out of bed. The stairs and corridor were uncarpeted and smelled musty and damp. The bathroom was certainly nothing like the luxurious bathroom of the upstairs rooms. This room is not listed as available. The owner told us that he was concerned about our being disrupted by the move and said we wouldn't have to pay the £100 per night expected for the other rooms. We declined, obviously opting for the double as agreed. We were expecting to stay in the lap of luxury, not the servants' quarters. The next morning we packed up our things and the owner kindly offered to take our things to the other room for us. When we got back we were horrified to find our things had been taken below stairs! It was at this point that he informed us 'there had been a mix-up with the booking'. He pretended that he had told us about this. He most certainly hadn't and at first blamed his daughter then decided to take the blame himself. The way we were treated was absolutely unacceptable. We paid for the first night and basically just left. This put a dampener an otherwise lovely holiday which had started a week and a half earlier in Edinburgh to celebrate our silver wedding anniversary. I would certainly not trust this chap and most definitely wouldn't stay at Chipperkyle again.
- Official Description (provided by the hotel):
- We only offer two of the bedrooms at Chipperkyle; they are both large and comfortable with private bathrooms. One is en-suite the other is adjoining. These rooms are west facing and are often flooded with sun so much so that we have to pull down the blinds - would you believe it in a Scottish home? ... more less
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- Also Known As:
- Chipperkyle Country House Bed And Breakfast Castle Douglas, Scotland