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“Desperately needs to be updated as a visitor experience”
Review of Floors Castle

Floors Castle
Ranked #1 of 22 things to do in Kelso
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: 5 star visitor attraction in the Scottish Borders and the largest inhabited castle in Scotland.Built in 1721 in the historic town of Kelso, Floors Castle is home to the 10th Duke and Duchess of Roxburghe. Its spectacular state rooms display an outstanding collection of paintings, tapestries and furniture, enhanced with family photos. Within the grounds, there is much to see and do including riverside and woodland walks, adventure playgrounds, two cafe's and gift shops . The gardens include a woodland plantation, a french style parterre and a traditional walled gardens renowned for its herbaceous borders together with a children's adventure playground.
Reviewed October 15, 2013

This is a 1970s format. You walk around furnished rooms with little information on what you are looking at. The labels contain practically no background information as to who is in a portrait or picture, or why this portrait/picture has been hung. Only a tiny part of the castle is open to the public. There are very helpful custodians on hand (whose main role is to ensure that you don't step over the ropes or touch anything) who have an encyclopedic knowledge of the exhibits, but not everyone can engage them in conversation. It really seems that there has been no investment in the visitor experience for many years (with the exception of a good video on sustainable estate management at the end).

Thank frank_kirwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
L R, Manager at Floors Castle, responded to this reviewResponded September 8, 2015

Thank you for your feedback. We welcome it all.
I hope you were given the chance to hear about our App that is available? This is the perfect way to enjoy the tour in a very in depth fashion and to keep to learn more at a later date. Voice over by His Grace. If not check out the app store and download for £2.99.
We have big plans for a further expansion of the attraction in 2016.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 - 403 of 563 reviews

Reviewed October 15, 2013

As a Blue Badge Tourist Guide I have always enjoyed taking my visitors to Floors Castle but yesterday 14th October was disappointing. I checked their web site prior to the visit for the autumn opening hours and in October it stated the last ticket would be at 3.00pm. I suggested to my 3 American visitors that we could have lunch in the Courtyard Restaurant before exploring the castle. On arrival, we parked and found the Courtyard Restaurant was closed with a sign suggesting the Terrace Restaurant at the Garden Centre. We returned to the car and drove to the other restaurant. It was full, not surprising as the other one was closed, due to lack of staff we were informed. We had a short wait and were then seated in at a vacant table. The soup and pot loaf breads were delicious and we managed to eat and return to the castle for 2.30pm. When we came out of the castle the gift shop was already closed which again was disappointing as they usually have such unusual items for sale. I would have thought it would have been in their interest to have the shop open until the last visitors had exited the building. My clients had been looking forward to buying some present to take home.
Ideally the castle should have had a sign at the usual ticket office on the driveway that certain aspects of the castle would be unavailable then visitors could replan their visit accordingly.

1  Thank blackfaceewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

Our visit was enhanced by the knowledgeable guides, the real sense that this is a family's home and the many artefacts on display. Furthermore, we enjoyed a very good meal at the Terrace Restaurant within the grounds. My kedgeree was delicious as was my husband's seafood stew. The meals are prepared by the castle's head chef and so pleased were we with the food that we bought some to take away to dine on that evening at our holiday cottage. You can do this with most of what's on offer on the menu. Booking for the restaurant is essential at busy times of the day.
We liked walking round the grounds although we never did find the famous holly tree! All in all, a most enjoyable few hours spent here.

Thank Superquine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

We visited Floors Castle on a lovely sunny day. The castle was a truly great historic place to visit and the guides in each of the rooms was very good. We visited the gardens and enjoyed a light lunch in the café. The food was nice, though a little overpriced and we had to wait for several minutes to be seated, but this didn't spoil our day. We would recommend others to visit the castle and grounds.

Thank JAN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

This castle is just gorgeous. There are separate guides in each room who will tell you all about the castle plus more. Its a very personal touch instead of hearing it through some recording. The gardens are also beautiful. We spent nearly 4 hours just taking in the lovely surrounds.

Thank kathy255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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