My wife and I booked at short notice on the Friday to come up to the Clachaig on the Saturday. I have visited the Clachaig on a few occasions, either with Glasgow HF Outdoor Club or with friends, and had enjoyed the selection of real ales and the food, which were enjoyable, if a tad expensive. Looking at the website I was impressed by the rooms, so when it came to looking for a destination for a short break I had no hesitation in recommending the inn to my wife, fully expecting the rooms to be of a high standard.
After a three hour drive up on Saturday we arrived and were given the keys to our room. To say we were disappointed with the room was an understatement. It was nothing like those highlighted on the website, and while it appeared clean, the decor was tired, tatty and jaded, and far smaller than those rooms shown on the website. The view from the window was completely depressing, a section of roof covered in leaves and old twigs. This room certainly didn't compare with those online, and I would rate it at perhaps £50/£60 per night, certainly not £100.
We immediately complained, and said that we wouldn't stay in that room, and were told that no other was available, and that we could not be refunded. The fellow we spoke to at reception did admit that this was not the Inn's best room, and on being pressed did go and speak to a manager. He returned and told us the manager said we should be refunded, which we were. Being a bank holiday we were unable to obtain any other accommodation, and were left with no option but to head back home. We had driven 6 hours in total with the outcome being that we were tired and bitterly disappointed.
That a manager couldn't even spare a few minutes to see us personally at the time, nor respond to subsequent emails speaks volumes. I am more than happy to pay top prices where the accommodation and service warrants it.
I certainly would not consider staying at the Clachaig in the near future, nor could I recommend it to anyone looking for accommodation in the area.
- Official Description (provided by the hotel):
- Set in the heart of Glencoe, Clachaig Inn is a popular hostelry with a rich mountaineering heritage. Accommodation is provided by 23 en suite bedrooms, most of which enjoy the spectacular mountain views. Clachaig has 3 lively bars award winning bars and specializes in cask conditioned ales and malt whiskey. Food is served throughout the day and the menus use a variety of locally sourced ingredients. ... more less
- Also Known As:
- Clachaig Hotel Clachaig
- Clachaig Inn Ballachulish, Glencoe