We arrived in the evening when it was dark, the hotel looked beautiful lit up beside the Loch. We were greeted at reception by a lovely cheery young man who gave a fantastic first impression and made us feel very welcome. We got to our room which was spacious and clean, the en suite bathroom was particularly attractive with little twinkly stars on the ceiling. We had no view from either window except fire escapes and other walls and windows, but we hadn't specified that we wanted a room with a view so we were not really bothered about this.The bed seemed comfy and was very cosy but during the night my husband and i kept waking up as the bed was actually 2 large singles put together and we kept ending up in a little space down the middle. I found the room itself to be cold at times as the heating only came on at certain times as controlled by the hotel. The next morning we went down for breakfast, the view from the restaurant was spectacular, the food was good, offering both hot and cold buffet style breakfast so good value for money and was really quite tasty. The serving staff in the morning though left a lot to be desired. They looked very grumpy which made the way they spoke seem abrupt. The soundtrack on both mornings of our stay was Boyzone's greatest hits....and although not the worst i'd heard i thought that they'd maybe have a better selection of music, maybe something relaxing from Scotland? I was recovering from an operation during my visit so i went for a nap shortly after breakfast. We ha d no "Do Not Disturb" sign in our room (my husband searched high and low) so he said he'd just ask the cleaning staff to leave our room for the time being for me. When the cleaning staff arrived at our door the knocked and my husband asked them politely to come back later. Their reply shocked me "Well you don't have the right sign on the door if you don't want to be disturbed then!" she shouted through the door at us. When my husband told them we didn't have one....we got no apology or anything she just walked away. I found this extremely rude and unprofessional. The reception staff during he day also looked very grumpy and unapproachable. The lounge was comfortable and warm and again with wonderful views of the surrounding hills and loch. Overall i feel that the day staff really let the hotel down. It is a beautiful old hotel in a wonderful location with spectacular views and the evening staff were charming and friendly. The morning serving staff, cleaners and day reception staff do not seem to enjoy their jobs at all making them grumpy and abrupt. Another point worth mentioning is that this hotel also allows dogs to stay, although this is good (we do have our own dog) we were woken up before 7am on our second morning by a dog barking and crying in a neighbouring room.Although this may seem like a negative review the i would go back again, the location is excellent and the food is good. I just hope they have more cheerful, welcoming staff next time!
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- Also Known As:
- Ballachulish Hotel Glencoe