My wife & I booked a double room for two nights at the end of May as a break in our journey to our annual fishing break up in NorthWest Sutherland. This is a corner of Scotland we had never visited before.
On arrival we were most impressed by the friendly greetings offered by no less than four individual members of staff - before we had checked in. The young lady who checked us in was most pleasant and efficient.
We were shown to a room at the rear of the hotel on the ground floor - past the kitchens - and directly behind the public bar. We started to be concerned! We noticed there was no carpet on the floor - not even a rug to cover the tiles. There was a double bed - pushed up against the wall-and a single. The bathroom was amazing. I know what a wetroom is -and this wasn't one. It was a conbentional shower room without an enclosure or curtain. The floor wasn't sloped towards the waste and so once it had been operated the entire bathroom floor remained wet all night. There was no hot water and the extractor fan emitted an incredible noise which continued for a couple of minutes after the light was switched off. This was marvelous in the middle of the night. Not that we had much sleep anyway.
We chose to eat in the bar. What a disaster! The food was "reasonable" but I have never encountered such disorganised service. The staff were all, once again, most pleasant and polite but didn't have a clue. I suspect a training issue?
We checked out the next morning and our shortened stay wasn't queried. Perhaps this is a regular occurance?
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- Also Known As:
- The Old Hotel Gairloch
- The Old Inn Gairloch, Scotland