I haven't ever rated a restaurant on Trip Advisor, however feel the need to after our last family meal at the Brackenborough.
I wouldn't say we were regulars but if we ever had a family get together we would choose the Brackenborough for its customer service and terrific food quality.
We have had two recent visits in 2013 (went twice as we all have off days and deserved a 2nd chance) and on both occasions have had Faulty Tower like service and large chain quality food. We all met up again this weekend and I'm sad to say that The Bracky wasn't even an option. Real, real shame.