Whan I initially called to book our trip to Woodlands I was quite dismayed by the lack of customer service I received. The member of staff I spoke with was very abrupt and overcharged me, though she did do a refund immediatley. I got the impression she thought she was doing us a favour by letting us come and stay there! That aside when we checked in, the girl that dealt with us was lovely and could not have been more helpful.
The park is great for smaller kids. even though it was the Easter break the queues were never too long and everything seemed freshly painted ready for the new season.
The main problem, as per the other comments were the lack of electricity. When booking we were informed that we would have to pay and stay for 3 nights if we wanted a hook up (not the 2 that we initially wanted). The power was continuosly cutting out, for a '5 Star site' I don't feel that this is acceptable. This cannot have been the first time this has happened and I cannot understand why nothing has been done about it.
Also the pitches are very very uneven the higher up the campsite you are pitched. We were staying with friends who were in a camper and as the ground was so uneven their fridge would not work.More
- Free Wifi
- Free Parking