To celebrate my freinds 50th Birthdays, (10 girls that have been friends since the first day of school!) we decided to spend the weekend in Cornwall and visit one of Rick Stein's establishments for dinner. We booked in to the Bistro months in advance to ensure we had a table as we were a party of 11. On the night we arrived at the Bistro on time for our reservation at 8.30pm. On arrival, there was no one to greet the party and only passing staff suggested that we move to the reading room as our table was not ready for us. This was not a problem for us as we thought we could have a pre dinner drink while looking at the menu. We were left in this room for 15 minutes with no one attending to us. We had to go and find a member of staff to take our drink order. When the drinks finally arrived, the waitress didn't even know what the drinks were that we had ordered. We had finished our drinks and were still sitting in the reading room, no one had brought menus or told us why we had not been seated. This was now 9pm. We went to find out what was happening and were told that it was a busy night at the restaurant and our table was about to be set up. We managed to get copies of the menu and handed them out to our party!
Again, we went to find a member of staff to see what was happening and when we finally found someone who could be bothered to come to the reading room, we were greeted with the remark,"i thought you were having a nice time in here". This was the last straw. No one had bothered to check on us, or give us an explanation for the delay. At this point we decided that we no longer wanted to eat at the Bisto so aksed for the drinks bill to settle.
There was still no apology or understanding of why we were not pleased with how we had been treated.
We had been kept waiting for over an hour. Surviving on Rick Stein's name and passing trade will not help this business in the long term. The basic package when operating in the service industry includes decent manners as a minimum. Rick Stein needs to be aware of how his business is being run while he is out of the country!
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