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“Comfortable”

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Old Custom House Inn
Ranked #13 of 56 Padstow B&B and Inns
Certificate of Excellence
Hornchurch, United Kingdom
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Comfortable”
Reviewed December 6, 2013

If you are expecting luxury it`s not here. This is a good old fashion type Bed and Breakfast / Hotel.Great view`s over the harbour.
Beds comfortable and rooms very clean, not forgetting the lovely staff. The Hotel is in need of some planned Maintenece, my room in particular the radiators did not work and with the lack of doublre glazing was extremely cold on the first night and morning. i mentioned it at breakfast and a electric radiator was placed in my room before i had finnished my food. Food was very good. Hotel rooms maybe a little over priced with no parking, suggest look out for special deals so not disappointed on arrival.Hope this is helpful.

  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank Renelekonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, December 17, 2013
Thank you for your review, we are very pleased you liked our harbour views, and that you found the staff lovely. I will of course pass on your comments to our teams. I am sorry that you found your room cold, we do everything we can to ensure every guest has a comfortable stay with us. I hope you choose to stay with us again soon, and that we can exceed your expectations!
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • Any
English first
Great Torrington, England, United Kingdom
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 2, 2013

I can only praise this hotel. We were made very welcome on arrival by friendly staff. Our room was modern yet understated with a comfortable bed. We chose to dine in the pub and we had a great value delicious meal. Breakfast offered superb variety, great quality and attractive presentation. The staff were again polite and friendly. The view from our room was beautiful across the harbour. Just perfect!

Room Tip: The rooms at the front are over the pub so can be a little noisy but didn't bother us!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lucie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, December 4, 2013
Thank you for your comments praising our staff, food and hotel, it is always rewarding to read such positive feedback. We hope you choose to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 30, 2013 via mobile

Stayed for one night and the whole stay was an absolute pleasure. Start to finish staff were great, very accommodating and everything you expect from a great hotel.

Room was modern but in keeping with the feel of the area. Warm and homely, even upgraded us as was a birthday weekend.

Breakfast was lovely, again great service. Staff genuinely interested in your stay.

Pub was also great, comfortable setting great place for a drink after a long coastal walk, pre dinner drinks or a few night caps.

Recommend this to anyone looking for a couples weekend away.

Stayed November 2013, traveled as a couple
Helpful?
4 Thank Sophie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, December 4, 2013
Thank you for your great review. We really appreciate your feedback, I will pass your comments onto the team here at the Old Custom House. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 5 Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 28, 2013

We have stayed here on previous occasions, but it has had an overhaul since our last visit. A big improvement decoratively - everything newly painted, new carpets, bathrooms etc. Let down by tiny TVs. The beds are super comfortable. We were on the first floor above the restaurant and it was rather noisy in the afternoon and evening, but all went quiet about 10.30 and we had a peaceful night. A bit on the expensive side if you compare it to similar in other parts of the country, but this is STEIN country now, so prices reflect this.

Breakfast is buffet style for the fist course with plenty of choices and then a choice of full Cornish (English) or smoked Salmon and scrambled Egg for the main. Service was good, food was superb, tea and coffee topped up as desired.

Will definitely stay again.

Room Tip: Try to choose a bedroom away public areas on the ground floor. But then you may not get a view.
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  • Stayed October 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank JenniferMary46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, November 18, 2013
Thank you for your lovely review, we regularly maintain and refurbish our rooms and glad you enjoyed your stay with us. Thank you also for mentioning our breakfast which we know is an important part of your stay. We hope to welcome you back soon!
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London
Level 6 Contributor
222 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed October 22, 2013

The title of this review says it all really. We had a great stay here. Large,pleasant room overlooking the harbour.

We ate one evening at their own restaurant "Pescadou" and had a superb meal and a fun night.

Probably the only place in Padstow not owned by Rick Stein !

All the staff we encountered were very friendly and customer facing.

We will go back.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freddy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, October 28, 2013
Thank you so much for taking the time to write your wonderful review. We are proud of our rooms, and believe we have some of the best views in town. We will pass on your comments to our staff who will be very pleased you enjoyed your meal and visit. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2013

We stayed here for our wedding anniversary in September and we really enjoyed our stay except for one thing.

The good points are the staff and cleanliness. The service was excellent and could not be faulted. The staff were very friendly and helpful.

The down side is how thin the walls were. On our first night we had very little sleep due to snoring coming from another room which was incredibly loud. After a night of this the culprit must have left and new neighbours moved in. Although no snoring we could here every move they made.

Overall don't let this put you off as it is an excellent place to stay

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank SeahorseMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, October 24, 2013
Thank you for your comments, I am glad we helped make your wedding anniversary visit an enjoyable one. I am sorry to hear you experienced some noise, our receptionists are always very willing to help resolve all issues with your stay. All feedback is very much appreciated, we strive to improve wherever we can.
We are however very pleased you found the staff and service friendly and helpful, and we hope to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2013

Impressed upon arrival as though we arrived at the wrong entrance for the hotel the barman (younger blond with well polished shoes) showed us round and even took my husband back to the car (a fair distance down the carpark) under an umbrella and bought back our luggage. was impressed again on the last day of ouer stay because while we were having dinner in the pub we saw another barman (older and sincere looking possibly the manager as he wore a lighter shirt) take a dish of milk to a stray cat that had wandered in out of the rain. room was well kept, food was excellent but full marks here are for customer service. you are an asset to the community.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vicky w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StAustellManagement, Manager at Old Custom House Inn, responded to this review, October 21, 2013
Thank you for taking the time to write your lovely review, our team works hard to deliver great customer service and will be pleased to see they made your visit a memorable one. I will of course pass on your comments to our bar staff and we hope you choose to visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Custom House Inn

Property: Old Custom House Inn
Address: Inn South Quay, Padstow PL28 8BL, England
Location: United Kingdom > England > Cornwall > Padstow
Amenities:
Bar / Lounge Restaurant Spa
Hotel Style:
Ranked #13 of 56 B&Bs / Inns in Padstow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
Official Description (provided by the hotel):
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 
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Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall

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