We know Padstow well so knew we would have to park in the carpark opposite the hotel. Luckily we didnt have any issues finding a place though I imagine during the summer, its a bit hit and miss! We could have done with a warning from the hotel though that it costs £7 for 24 hours. Luckily we had just enough change! The reception is a little cramped looking, it certainly doesnt have any of the feel of a similarly priced hotel in other locations. We only had a medium sized case and it was a bit of a struggle to get it up the very steep flight of stairs, around a corner and up another few stairs. There wasnt anyone around to give us a hand even if we had needed it. Its a minor issue but one which needs mentioning I think. Older or infirm visitors may struggle with this.
We had booked a superior double with views over the harbour and it certainly didnt disappoint. We had been a little worried about this as we had booked via booking.com and had previously had issues with another St Austells Brewery owned property. If you are after a specific room I'd advise booking direct with the hotel.
Our room had a lovely bay window with a little sofa, a super kingsize bed, somewhere to put our case, loads of storage space and a great bathroom. We stayed for 2 nights and the room was nicely serviced during our stay. It was very spacious and exactly what we wanted.
Breakfast is only served between 8 and 9.30 which is a fairly small time frame! It would be nice if it was available slightly longer hours, maybe 7.30 to 10, especially on a Sunday. When we are on holiday we do like to make full use of our days and so tend to breakfast earlier. The buffet section of the breakfast was nice. Not much fresh fruit though on the second day which was disappointing. The cooked breakfast would have been improved by something like baked bean or similar as it was a bit basic looking. It did taste nice though. I could see other guests had chosen other items from the breakfast menu, kippers, salmon and scrambled eggs etc and it all looked lovely.
Overall, it was a great stay, pleasant staff and a lovely room. I'd probably chose to use a smaller suitcase next time as it was especially difficult to get it back down the stairs to reception. Its not cheap, thats for sure but we had chosen one of their best rooms as it was a treat.
We will most definately be back, whether we choose to stay in the same room or if we go for one of the lesser rooms remains to be seen!
- Official Description (provided by the hotel):
- Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, Hotwire, Agoda, Expedia, Priceline, LateRooms, TripOnline SA and Cheap Tickets so you can book your Old Custom House Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Old Custom House Hotel Padstow
- Old Custom House Padstow
- Old Custom House Inn Padstow, Cornwall