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“A Lovely Hotel”

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Old Custom House Inn
Ranked #13 of 56 Padstow B&B and Inns
Certificate of Excellence
North WIlts
2 reviews
“A Lovely Hotel”
Reviewed March 29, 2013

We know Padstow well so knew we would have to park in the carpark opposite the hotel. Luckily we didnt have any issues finding a place though I imagine during the summer, its a bit hit and miss! We could have done with a warning from the hotel though that it costs £7 for 24 hours. Luckily we had just enough change! The reception is a little cramped looking, it certainly doesnt have any of the feel of a similarly priced hotel in other locations. We only had a medium sized case and it was a bit of a struggle to get it up the very steep flight of stairs, around a corner and up another few stairs. There wasnt anyone around to give us a hand even if we had needed it. Its a minor issue but one which needs mentioning I think. Older or infirm visitors may struggle with this.

We had booked a superior double with views over the harbour and it certainly didnt disappoint. We had been a little worried about this as we had booked via booking.com and had previously had issues with another St Austells Brewery owned property. If you are after a specific room I'd advise booking direct with the hotel.

Our room had a lovely bay window with a little sofa, a super kingsize bed, somewhere to put our case, loads of storage space and a great bathroom. We stayed for 2 nights and the room was nicely serviced during our stay. It was very spacious and exactly what we wanted.

Breakfast is only served between 8 and 9.30 which is a fairly small time frame! It would be nice if it was available slightly longer hours, maybe 7.30 to 10, especially on a Sunday. When we are on holiday we do like to make full use of our days and so tend to breakfast earlier. The buffet section of the breakfast was nice. Not much fresh fruit though on the second day which was disappointing. The cooked breakfast would have been improved by something like baked bean or similar as it was a bit basic looking. It did taste nice though. I could see other guests had chosen other items from the breakfast menu, kippers, salmon and scrambled eggs etc and it all looked lovely.

Overall, it was a great stay, pleasant staff and a lovely room. I'd probably chose to use a smaller suitcase next time as it was especially difficult to get it back down the stairs to reception. Its not cheap, thats for sure but we had chosen one of their best rooms as it was a treat.

We will most definately be back, whether we choose to stay in the same room or if we go for one of the lesser rooms remains to be seen!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TiffersP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Newquay, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

Overall, a lovely overnight stay. Rooms were beautiful and we had a wonderful view across the Harbour. We had a Superior double. Reception staff were especially polite and helpful. I would have given an ''Excelent'' rating, if it wasn't for the fact that I had an 11 year old daughter with me and the breakfast was very unsuitable for her. It was very ''modern nouveau adult'' and our worst experience was with the older, dark haired breakfast waitress with a silver cuff ring on her wedding finger. She was exceptionally rude, demeaning and belittling to me and especially to my young daughter. I left angry and upset and vowed I would never return. She was impolite, inefficient, completely disregarded my daughter's requests and ruined our breakfast. Such a shame as everyone else in the Hotel, including bar staff were amazing!! Had we not met her, I would be going back. As we did, we will certainly NOT be.

Room Tip: We had the Superior double overlooking the harbour with the Iron Fireplace - BEAUTIFUL, en-suite and...
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  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank Feefy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 6, 2013

First impression quaint from then on it failed for price charged, very shabby enterance and shabby reception greeting like they were doing us a favour, I knew it had no parking attached to hotel but council one nearby which was full not recommend if you have a car!!! The room was clean and had a view, very noisy could hear people below and all around us, breakfast ok varied on the two days we styed there first morning good second morning not good at all. Upon leaving went to hand in key and reception person was on the phone could not even bother to get off the phone to take key, is this Cornwall hospitality.

Room Tip: We had a room on the front nice view but noisy from other rooms.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teignmouth, England, United Kingdom
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 26, 2013

First impressions were a very shabby entrance and awful reception desk. Upon walking up a very tatty staircase through a maze of doors we came to a small but nicely decorated room with a view of the harbour. The bathroom was nice but the toilet was butted up against the wall which was unpleasant, however, the bed and pillows were excellent and we had a very good night sleep. We felt that the price in low season at £130 a night was excessive for this level of accommodation but what really was, in my opinion, not good was the one and half breakfast window 8am till 9.30am and 10am check out (on a Sunday, really)! The check out time and breakfast window we felt was very poor for a room costing that much at an extremely quiet time.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 25, 2013

Great Location, Fab Views, Nice Breakfast ... however I felt that a check out time of 10.00am on a Sunday was way too early. Breakfast also finished at 9.30 Most hotels during the weekend allow breakfast until at least 10-10.30 and checkout is normally 11-12. Out of season the room was still £160 and at this price I don't feel that this would be too much to ask.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CherylBl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level 2 Contributor
7 reviews
Reviewed February 18, 2013

We were after a cheap, central location to explore Padstow on foot, and The Old Custom House was perfectly-located. Having driven there, we were able to park in the car park opposite since the hotel (which is actually a pub with rooms), had no parking. It was £7 for 24 hours - much better than where we came from! (Bath). The room itself had a harbour view, but since was on the first floor, it's not exactly picturesque. A bit of the car park, etc. But if like us you just wanted a base from which to explore Padstow on foot, it was perfectly fine. Off season in Feb (although n Valentine's Day), we paid £99 for a double with a harbour view, and got breakfast included from the next door restaurant Pescadou, which was excellent. Staff were friendly, and although the room was more functional than impressive, it was fine. Warm, spacious enough, ensuite was clean and roomy (although the energy saving lightbulbs took 20 mins to get bright!). Since we barely spent any time in there, it was what we were after, and could get around town, onto the beach, went on the ferry to Rock and had dinner at Paul Ainsworth at Number 6 (amazing food!). The pub itself is large, but modern and unremarkable. Sky Sports TVs, etc. Bar staff were really friendly and helpful.
Padstow has so many options for eating and drinking (and no, you don't have to go to a Stein place!) that we didn't stay here to eat. But I would definitely consider staying here again if we return to Padstow.

Room Tip: Definitely one with a harbour or sea view, although the first floor view I had wasn't spectacula...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattP1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmarthen
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2013

Stayed here on a Saturday and everything was great. Check was simple, our room was clean tidy and had a great view overlooking the harbour. We had food in the bar area and it was good. 2 tender rump steaks, with all the trimmings,chips and a bottle of wine for £29.00 what more can you ask, staff here were also polite and helpful and pleasant. Breakfast was in the adjoining restaurant( part of the property) this was also good, plenty of choice and amount. The room was well decorated and clean with 2 windows overlooking the harbour so we could both sit down and watch from the windows what was going on in the harbour. Would I stay here again? Of cousre I will.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Llangynog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Old Custom House Inn

Property: Old Custom House Inn
Address: Inn South Quay, Padstow PL28 8BL, England
Location: United Kingdom > England > Cornwall > Padstow
Amenities:
Bar / Lounge Restaurant Spa
Hotel Style:
Ranked #13 of 56 B&Bs / Inns in Padstow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
Official Description (provided by the hotel):
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 
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Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall

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