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Review of The Imperial Apartment
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 3
North Berwick, East Lothian, Scotland
Reviews from our community
Glasgow
Level 2 Contributor
6 reviews
3 hotel reviews
2 helpful votes
“Spotless apartment with everything you need and the high street on your doorstep”
very well kitted out apartment with everything you need and the comfiest recliner. 3 adults maximum Is the only thing I would say is not quite clear on the description.
Date of stay: February 2015
| Value | Rooms |
| Location | Cleanliness |
| Service |
Would you recommend this hotel to a friend?
Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 17, 2015
Dear Guest, thank you very much for taking the time to leave a review of your stay in our Luxury Apartment. We know, from speaking to you, that you have had a wonderful time and we would welcome the opportunity to warmly welcome you again in the future should you return to the beautiful region of East Lothian.
We appreciate how much former guest reviews can influence a future guest's decision to book and so we thought it important to consider and respond to the comment relating to maximum capacity in this review for the benefit of our future guests:-
We are proud to warmly welcome our guests to experience our 5* luxury Apartment (we are rated each year by Visit Scotland).
In our property details there is a section which asks us (the owners) to enter the maximum number of guests that can enjoy 5 star luxury - in this box we have clearly entered the number '3' but intend this to mean 3 adults. We are also able to cater for up to 2 children at the same time. Details such as these are outlined in our property description though any guest making an inquiry would have this information provided to them.
In the case of this reviewer, a booking was made for 3 guests only and we were delighted to accept. Only after this booking was definite did the booking guest mention that they would like another 2 adults to stay.
Given that 5 adults was beyond our capacity of 3 adults, we clarified this to the guest and offered this guest a 100% goodwill refund but the guest decided to proceed with the booking.
We appreciate how much former guest reviews can influence a future guest's decision to book and so we thought it important to consider and respond to the comment relating to maximum capacity in this review for the benefit of our future guests:-
We are proud to warmly welcome our guests to experience our 5* luxury Apartment (we are rated each year by Visit Scotland).
In our property details there is a section which asks us (the owners) to enter the maximum number of guests that can enjoy 5 star luxury - in this box we have clearly entered the number '3' but intend this to mean 3 adults. We are also able to cater for up to 2 children at the same time. Details such as these are outlined in our property description though any guest making an inquiry would have this information provided to them.
In the case of this reviewer, a booking was made for 3 guests only and we were delighted to accept. Only after this booking was definite did the booking guest mention that they would like another 2 adults to stay.
Given that 5 adults was beyond our capacity of 3 adults, we clarified this to the guest and offered this guest a 100% goodwill refund but the guest decided to proceed with the booking.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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