We live locally to Wells and my 7 year old daughter decided she wanted to go crabbing and then have pancakes on the pancake boat to celebrate her birthday. We arrived on the boat and obeyed the sign that said 'please wait to be seated', whilst another family pushed in front of us, we waited there 10 mins until a lady said there was a table downstairs. Nobody spoke to us, we didn't know if it was table or till service. Long story short we walked out and had fish and chips then an ice cream. Bad customer service, won't be recommending to other locals or trying to visit there again. Not rating on food obviously as we never got the chance to try. The only positive is it was a nice setting. Was such a shame.
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