Usually a buzzing place with great atmostphere. However on this occasion there were so many faults it has made me not want to return. Very quiet evening so you would expect service to be even better than usual, however the barman was more interested in his conversation with his friend/colleague on the other side of the bar to pay proper attention to our order (despite us being the only ones at the bar waiting) he put it through wrong - we only noticed this by looking at the receipt and questioning it. It was a wednesday, and they had a special of steak and chips for £5.99 (left overs from steak night the day before) it came very poorly presented, on a small plate just thrown on, no garnish or effort to make it look okay, but tasted fine. The waiter was HORRENDOUS, (blond with glasses) was clearly very stressed despite how quiet the whole place was, forgot to bring us our sides and when we politely questioned this (had to again show him our receipt to prove we weren't just being stupid) he sighed and literally slammed them on the table, which cuistomers on tables around us also noticed and we could do nothing but laugh in disbelief. Although he then proceeded to keep rushing past our table and giving rather sarcastic smiles to us, we tried not to let anything ruin the rest of our meal. However we could then overhear what must have been the duty manager stood behind the bar loudly complaining about customers who had "not ordered what they wanted so I had to come and change it" - probably about us even though it was infact the staffs error! It was really no wonder that the staff had the attitude they did when the manager can stand and complain about customers infront of staff and other customers. Waiter came and checked back while our mouths were full (usual trick when they don't want bad feedback), and when I said to my family we should complain to the manager they actually felt as if they would be told to just leave, and being regular customers they did not want to cause trouble. Something I thought awful also, since regular customers should feel comfortable to give feedback to a usually good service place. Upon leaving, although around 80% of the tables were empty, they were covered in used glasses and dirty plates, and finally the usually beautiful ladies toilets were disgusting, first toilet had a tampon on the floor, second had tissues everywhere, third attempted cubicle had a filthy toilet pan. It seemed we weren't the only unhappy customers of that day, a table behind us complained the whole way through their dinner, and as I was coming out of the toilets another quite elderly customer was moving highchairs around - a stack of them had been dumped straight infront of the door to the toilets, to which he said to me "lucky its not a fire door hey!!" - turns out of course, it was. I don't live in Thetford so I am more than happy to feed this back as I think it is truly a shame that standards are slipping, especially when it was so quiet and you would expect even better service, not a lot worse than usual. I hope for the benefit of the loyal and regular customers that the next time they visit they will receive a better experience than I had.
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