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“A reps view”

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Dragonfly Hotel King's Lynn
Ranked #10 of 15 Hotels in King's Lynn
Kent
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A reps view”
Reviewed June 20, 2013

as a stop over a reasonable hotel, but to my my mind slightly overpriced, but that could be the area.
The hotel surfaces etc were clean but the hotel does need a refurb, the carpets were very stained in the main reception areas and my room chairs had very dodgy stains on them!
Having said all that, the staff were lovely, very friendly and polite.
Food was basic but beutiffuly cooked and presented. A typical rep hotel, not one for a family holiday.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimdoug101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    45
    116
    76
    25
    12
See reviews for
30
128
10
53
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Hastings, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 7, 2013

We were treated to this break by my brother and his wife and we chose to go to this hotel,we were glad we did. We found it was very good and we were informed ir is due to go under refurbishment shortly which can improve only improve the already good quality. We would definately go to this venue again. The grounds were very spacious and despite being on the edge of an industrial estate and close to a busy roundabout it was very quite. We had a couple of friends from Aylesham in Norfolk join us for dinner on our first evening,which they thoroughly enjoyed,my wife also enjoyed her meal,but my choice of vegetarian meal was not too good,but the breakfasts were excellent.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear Anthony L,
I was delighted to read your comments about your enjoyable stay with us. I have noted your comment concerning the vegetarian meal and ahve asked the Head Chef to review the offers that we have in place.
The refurbishment programme had already commenced at the time of your stay, but we have planned it so that there is minumum disruption to the guests so you may not have noticed the work going on.
I do hope that you may choose to stay with us again on the next occasion that you visit Norfolk.

Regards


Mark Sheppard
General Manager
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St. Neots, United Kingdom
Level Contributor
128 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 20, 2013 via mobile

For those who have explained that this hotel needs a facelift - well it has started. Good value clean and friendly. Once the facelift it should be excellent! Nice food for supper and very quiet inside. Staff lovely A stones throw away from the office for the morning

Stayed May 2013, traveled on business
Helpful?
1 Thank JayneyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear JaneyWales,

The facelift is now well under way and making a diffirence to the look of the bedrooms and the guest perception of the hotel.
We do like to feel that we have lovely staff and pride ourselves on our customer service and guest care.
I am glad that you enjoyed the food and hopefully you will stay with us again in the future.

Regards

Mark Sheppard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 4, 2013

Just returned home after spending a couple of nights at the hotel. The location of the hotel was on the edge of an industrial estate and just off a roundabout on an A road intersection (easy to miss the turning which is a short way from the roundabout on the left). The grounds were spacious grounds with good car parking facilities. The hotel was within walking distance to a large retail park which was handy.
The room was comfortable and clean. We particularly liked the comfortable mattress, which is quite unusual in hotels. We kept the window open all night and found it fairly quiet considering it is near a busy road junction. The only thing I would say about the room is there was unnecessary space taken up by a large armchair and no bedside table on the one side of the bed. There was WiFi throughout the hotel with no log in needed which made logging on with different gadgets nice and easy!
The breakfast was quite good, with a selection of hot and cold food available. The buffet hot food was kept in enclosed containers which kept it hot and eggs were cooked to order. I am surprised the hotel has had some negative reviews, I'm glad I didn't let them put me off!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claireg17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear Claireg17,
I am glad that you did not let previous reviews deter you from staying with us at the Quality Hotel Kings Lynn, as judging from your comments you found it a very positive and enjoyable experience.
I have noted your point concerning the large armchair in the bedroom and we are taking the opportunity to review the style and selection of furniture in the bedrooms during a current refurbishment programme.
Thank you for taking the time to feedback your experience with us.

Yours sincerely

Mark Sheppard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east of england
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 2, 2013

We stayed at the Quality Hotel Kings Lynn from 27th to 29th April and had an enjoyable stay. The hotel is definitely in need of refurbishment but the room was immaculately clean and the bed was very comfortable and we both slept well. We were dissapointed with the meal we had in the restaurant on the Saturday evening but the breakfasts we had were very good.
The staff on reception are very polite and helpful.
We would stay at this hotel again if the need arises.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank willow6EastOfEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear Willow6,
I am glad that you enjoyed your stay with us and found the staff to be polite and helpful. I am sorry that the meal you had was not to your satisfaction but would hope that we may have the opportunity to welcome back to the Quality Hotel Kings Lynn again in the future.
Thank you for having taken the timeto post your feedback online.

Yours sincerely

Mark Sheppard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 28, 2013

We stayed at the Quality Hotel Kings's Lynn on Friday night and we can't fault it.

Good value for money, very friendly staff and a good nights sleep.

But we nearly didn't book because of the bad reviews.

Yes the room we stayed in was a bit "tired" and there are stains on the carpets, but the bedding, towels and room were clean.

We will definitely stay there again.

Would recommend.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear Derek J,
I am glad that you chose to ignore the bad reviews. The tired room that you stayed in has now been refurbished as part of a programme that will encompass all aspects of the bedrooms and public areas.
We look forward to welcoming you back to the hotel again in the future.

Regards

Mark Sheppard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 25, 2013

Having taken advantage of a reduced-cost promotion with Ramada hotels, we were somewhat confused to find no hotel of that name at our destination. The hotel had been taken over two weeks previously by Quality hotels but no information given to those who booked as Ramada, so several trips around the industrial estate were required before asking at the Quality hotel!

The staff were pleasant but obviously somewhat confused with the change-over. The hotel was very dated/ old fashioned in its furnishings. The room was adequate with a - small- double bed. Bathroom was small with minimal toiletries.

The dining room, like the rest of the hotel, is in urgent need of re-furbishment but the meals were excellent.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKingsLynn, General Manager at Dragonfly Hotel King's Lynn, responded to this review, August 15, 2013
Dear Rob E,
I am sorry about the confusion about the change of name of the hotel and the diffculty you encountered in locating the hotel.
Since your stay there has been a programme of refurbishment that has commenced and the look of the hotel is beginning to change. We are going to be changing the look of the public areas, including the restaurant.
I am glad that your enjoyed your meals during your stay and I hope that we may be able to welcome you back to the Quality Hotel Kings Lynn again in the future.

Regards

Mark Sheppard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dragonfly Hotel King's Lynn

Property: Dragonfly Hotel King's Lynn
Address: Beveridge Way | Hardwick Narrows, King's Lynn PE30 4NB, England (Formerly Quality Hotel King's Lynn)
Location: United Kingdom > England > East Anglia > Norfolk > King's Lynn
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #10 of 15 Hotels in King's Lynn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dragonfly Hotel King's Lynn 3*
Number of rooms: 50
Official Description (provided by the hotel):
Formerly the Quality Hotel Kings Lynn, this King's Lynn hotel is the ideal setting for a short break or business trip offering a comfortable haven to both business and leisure travelers alike. When choosing between hotels in King's Lynn, Dragonfly Hotel King's Lynn boasts a convenient location just a short drive from the centre of King's Lynn and from the stunning Norfolk Coast. Easily accessible from major roads like the A47, A10 and A149, Dragonfly Hotel King's Lynn is conveniently located for those visiting the Norfolk Broads of North Norfolk. When staying at Dragonfly Hotel King's Lynn, take advantage of its location on the stunning Norfolk Coast. Those who like exploring will enjoy the traditional seaside town of Hunstanton and the nearby Norfolk Lavender fields. ... more   less 
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Also Known As:
Ramada Beveridge Way Kings Lynn Hotel King`s Lynn
Ramada Kings Lynn
Ramada King's Lynn
King's Lynn Ramada
Dragonfly Hotel King's Lynn UK/Norfolk

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