This was our third stay at CH under the present ownership; the last two times for New Year, and were recognised and welcomed back like long lost friends. We have already booked for the coming New Year. This time we stayed in one of the larger garden rooms, with its own small walled garden and patio. We were so impressed that we have changed our New Year booking to this room. The owners really have put some good thinking into their designs and facilities, their rooms are now all equipped with tea and coffee making facilities including a Nespresso machine, home-made cookies and fresh milk in thefridge.
However, what impressed us both more than anything else was the way the staff responded to a problem which occurred during our stay. We did not make a formal complaint but the relevant manager was made aware, by the staff involved, of what had gone wrong and we received a genuine apology. The way a problem is handled can be more informative than if nothing had happened at all. I believe this showed that the staff cared enough to report what had gone wrong and that the owners have encouraged a culture in which such events are dealt with openly and professionally. Well done and thanks to allMore
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